Assistant Front Office Manager

Overview:
The Assistant Front Office Manager will work closely with the Director of Front Office and night staff to ensure maximum Front Office operating efficiency.

Responsibilities:

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training, maintenance, and troubleshooting.
• Complete weekly supply inventories to ensure adequate par levels.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e., V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit checks daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibility.
• Ensure knowledge and training on the company and hotel marketing programs.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and be willing to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multitask, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs

Strong knowledge of Microsoft Office Software