Assistant Front Office Manager

The Le Meridien | Sheraton Charlotte Hotel is currently seeking a dynamic, and motivated individual for the position of Assistant Front Office Manager at our StepStone Hospitality managed hotel. If you are a results-driven, guest-focused, and experienced sales professional, we want you to be a part of our team!

Administration

• Maintain high standards of quality guest service.

• Achieve budgeted revenues and expenses; maximize profitability across guest services.

• Develop short- and long-term financial and operational plans aligned with overall hotel objectives.

• Oversee all operational aspects in the GM's absence, including Engineering, Housekeeping, and F&B.

• Lead resolution of guest issues and escalations promptly and professionally.

• Drive guest satisfaction through employee development and exceptional service delivery.

• Manage the reservations function to maximize room occupancy and average daily rate through strategic upselling.

• Maintain accurate procedures for credit control, financial transactions, security of assets, and guest safety.

• Respond to and resolve guest requests, complaints, and questions in a courteous and timely manner.

Proficiently use various office and accounting software systems.

Support

• Strong command of the English language to communicate effectively with guests, team members, and vendors.

• Ability to assist in designing and preparing statistical reports and presentations.

• Accurately compile and report operational information.

• Provide support across various office functions as needed.

• Consistently uphold all StepStone and hotel policies and procedures.

Attend all required meetings.

Personal Effectiveness

• Completes projects and assignments thoroughly, professionally, and with care.

• Adapts effectively to high-pressure situations and embraces change.

• Takes ownership of personal growth and professional development.

Maintains a professional appearance and demeanor at all times; models standards for the entire team.

Communication

• Understands and actively promotes the StepStone mission and core values.

• Expresses ideas and conveys information clearly, effectively, and professionally.

• Listens actively and attentively to guests and colleagues.

• Shares company information, decisions, and concerns with appropriate parties in a timely manner.

Resolves disagreements constructively and maintains respectful relationships with peers and co-workers.