Assistant General Manager
General Manager’s Assistant (Operations-Focused)
Full-Time | Automotive Services | Fast-Paced Operations
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About the Role
We’re hiring a General Manager’s Assistant to help drive day-to-day operations in a busy wheel repair business. This is not a traditional admin role—you’ll be directly involved in coordinating technicians, managing workflow, and keeping the operation on track.
You’ll work side-by-side with the General Manager and play a key role in execution, communication, and accountability across the team.
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What You’ll Be Responsible For
Operations & Workflow
- Support daily operations including work orders, scheduling, and job flow
- Coordinate between shop technicians, route drivers, vendors, and leadership
- Track priorities, follow up on open items, and ensure nothing falls through the cracks
- Assist with inventory tracking, repair documentation, and vendor coordination
Administrative Support
- Manage calendars, meetings, and internal communication for leadership
- Prepare reports, summaries, and operational updates
- Maintain organized systems and handle sensitive information professionally
Communication & Customer Support
- Act as a central point of contact between management, staff, and customers
- Respond to calls, emails, and internal requests quickly and professionally
- Help resolve customer issues by coordinating with the appropriate teams
Reporting & Business Support
- Track KPIs (job completion time, quality, rework, etc.)
- Support data entry accuracy across systems
- Assist with invoicing, expense tracking, and timekeeping