Assistant General Manager | AVA Coconut Grove

WHO ARE WE?

Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.

Summary:

The AGM, AVA, Coconut Grove will be responsible for managing and supporting daily operations. Oversight of management, employee development, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. Holidays, late nights, and weekend hours are required. This position reports into the GM.

RESPONSIBILITIES:

• Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
• Proactively visit with and interact with guests and members; build loyalty and face/name recognition.
• Positively handle guest requests and accept feedback with grace.
• Provide sound resolution(s) to guest complaints with poise and professionalism.
• Understand the market and surrounding areas (i.e. restaurants, businesses, hotels) in Coconut Grove, FL
• Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
• Maintain highest level of safety, security, sanitation, and cleanliness of facility.
• Must understand how to use basic computer applications and POS systems.
• Staff, train and develop guest-focused employees.
• Manage team accountability.
• Maintain good rapport with vendors to ensure quality and consistency.
• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
• Sound decision making capability while protecting the restaurant/Company in instances of urgency.
• Assist in conducting quarterly restaurant staff evaluations.
• Follow company guidelines to effectively manage labor.
• Achieve restaurant financial goals as specified to applicable area of responsibility.
• Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
• Assist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity.

Requirements/Qualifications:

• Minimum of 5 years fine dining/upscale luxury experience as a GM or AGM is required in a high-volume restaurant setting.
• Bachelor’s degree in business administration, hotel administration or related field of study or any equivalent combination of education and/or experience is desirable.
• Previous experience with new openings and luxury dining service standards are required.
• Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged.
• Provide sound resolution(s) to guest complaints with poise and professionalism.
• Regularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedback.
• Maintain highest level of safety, security, sanitation, and cleanliness of facility.
• Must understand how to use basic computer applications and POS systems.
• Staff, train and develop guest-focused employees.
• Manage team accountability.
• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
• Sound decision making capability while protecting the restaurant/Company in instances of urgency.

Other Skills and Knowledge:

• Punctuality and regular and reliable attendance. Must be able to work days, nights, weekends and holidays
• Effective communication, written and interpersonal skills.
• Time management skills.
• Maintain confidentiality of company information and recipe data

Physical Demands And Work Environment:

• General office assignments-(typing), which lends itself to repetitive motion.
• Be able to reach, bend, stoop and frequently lift to 50 pounds.
• Ability to be in warm (hot) weather conditions throughout shift
• High volume music played throughout shift