Assistant General Manager - Cleveland

Assistant Manager Job Description

Job Title: Assistant Manager

FLSA Classification: Non-Exempt

Reports To: General Manager

Location: Cleveland

Overview of Position

The Assistant Manager is a key role responsible for supporting the successful operation of the branch. The Assistant Manager will serve as the General Manager’s primary partner and will take ownership of a core functional area (Fresh Sales, Fresh Buying) based on the needs of the location and the priorities of the General Manager. This role will also support a positive employee-owner culture by supporting the ESOP representative in engagement activities.

Core Responsibilities (All Assistant Managers)

Leadership & Business Partnership

1. Partner with the General Manager in the oversight of all aspects of the Branch including performance, customer experience, operational execution, and financial results.
2. Serve as a leader-on-duty and provide management coverage in the absence of the General Manager.
3. Participate in business planning, budgeting, inventory management and monitoring ongoing branch performance.
4. Lead by example in fostering a culture of teamwork, safety, accountability, and continuous improvement.
5. Contribute to site specific and broader projects and initiatives that build leadership capability and operational excellence.

Functional Focus Area

In addition to overall responsibilities, the Assistant Manager will own one or more primary focus areas based on location needs:

• Fresh Sales
• Fresh Buying and Inventory Control

A: Fresh Sales Leadership Focus

The Assistant Manager – Fresh Sales Focus is responsible for achieving revenue growth by customer acquisition and retention along with elevating sales team performance.

Key Responsibilities:

• Strengthen customer relationships through engagement, proactive selling and general account management of assigned customers. Provide assistant or direction to sales teams as necessary.
• Monitor individual and team sales results using dashboards, CRM tools, and weekly/monthly sales activity reviews.
• Support the execution of customer growth initiatives, promotional events, and ecommerce adoption.
• Identify opportunities to improve merchandising, product presentation, and customer experience.

B: Fresh Buying & Inventory Control Focus

The Assistant Manager – Fresh Buying Focus is responsible for the overall function sourcing and inventory management.

Key Responsibilities:

• Partner with Central Purchasing and department leaders to support effective purchasing, replenishment, and inventory planning.
• Oversee inventory accuracy, utilizing the best care & handling procedures to maximize freshness and reduce dump.
• Monitor product movement, identify opportunities for improved turns.
• Support department managers in maintaining product in line with predicted customer demand.