Assistant General Manager
Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.
We have an excellent opportunity for an Assistant General Manager to join our onsite team in Newport Beach, CA with opportunities for continuous growth and development. Please read below!
Summary: Assists the General Manager in managing the daily operations of the Homeowners Associations. Work involves regular contact with Boards of Directors, Committee Members, Residents, Developer Representatives, and Corporate Staff.
Why Join Keystone?
Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.
As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.
We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.
We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.
What We Offer:
- Competitive Salary
- Work-Life Balance
- Opportunities for Career Growth
- Training and Mentorship from Successful Leaders in the HOA Industry
- Cell Phone Stipend
- Mileage Reimbursement
- Medical (HMO and PPO), Dental, and Vision
- Flexible Spending Account
- Pet Insurance
- Pre-Paid Legal
- Employer Paid Basic Life/AD&D Insurance
- Voluntary Life and Short-Term Disability Insurance
- Free Employee Assistance Program
- 401(k) Retirement Plan with Company Match
- Financial and Health/Wellness Education
- Bereavement and Mandated Leave of Absence Applicable
- Paid Time Off (PTO)
- 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
Essential Duties and Responsibilities:
- Assist the General Manager with daily property operations and administrative duties.
- Provide friendly, professional service to current and prospective residents.
- Respond to resident questions, concerns, and service requests promptly.
- Assist with leasing, applications, move-ins, move-outs, and resident communications.
- Collect and process rent payments, deposits, and other property-related charges.
- Maintain accurate resident files, reports, records, and property management system information.
- Prepare notices, correspondence, work orders, and other documents.
- Coordinate with maintenance staff, vendors, contractors, and other team members.
- Conduct property inspections and follow up on maintenance or community concerns.
- Help monitor delinquent accounts and follow established collection procedures.
- Support resident retention and community activities.
- Assist with enforcing community policies consistently and professionally.
- Maintain confidentiality and comply with Fair Housing laws and company policies.
- Oversee property operations when the General Manager is unavailable.
- Practices and adheres to Keystone’s Core Values, Mission, and Vision.
- Any additional job duties as required by the supervisor.