Assistant General Manager - Little Italy

Lead the Magic

Assistant General Manager – Salt & Straw

Full-Time | $27.32-$29.15 per hour + Quarterly Bonus Potential

From our humble beginnings to becoming a beloved spot in our communities, our story is one of innovation, connection, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy.

Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all.

What Assistant General Managers Do

Assistant General Managers support the overall success of the shop by leading people, operation execution, and guest experience in a fast-paced retail and food service environment.

In this role, you'll partner closely with your General Manager to support daily retail and food service operations, build and develop strong teams, and create exceptional experiences for both employees and guests. You'll help drive operational excellence, foster an engaging and inclusive shop culture, and contribute to making each shop a true neighborhood destination.

You will:

• Partner with the GM to achieve operational, cultural, and financial goals

• Lead shifts, ensuring smooth operations and exceptional guest experiences

• Plan and execute daily shift schedules, task assignments, and team safety

• Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers

• Support recruiting, hiring, onboarding, training, and retention of a high-performing team

• Manage cash transactions, inventory, and ensure product quality and food safety

• Assist with payroll, supplies, shop communications, and daily documentation

• Monitor labor and sales performance and support monthly P&L insights

• Partner on maintenance needs and vendor communications

• Deliver memorable hospitality, share flavor stories, and resolve guest concerns

• Step into team roles as needed and participate in community events