Assistant General Manager

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Responsibilities\:

• Providing effective guidance and leadership to the Customer Service Center Team (Drivers, Dispatchers, Office Personnel, and Supervisors)
• Maintaining a strong safety culture and monitoring safety processes/training
• Overseeing the daily operations (driver, routing, and vehicle activities) necessary to ensure employee and customer satisfaction
• Ensuring compliance with all applicable Company policies/procedures, local regulations, and government regulations
• Assisting with establishing and achieving performance goals that are in alignment with Company objectives
• Assisting in the delivery of high-quality customer service and maintaining/enhancing customer relationships
• Meeting regularly with school district administrators to review and enhance service quality and performance
• Analyzing financial performance and reviewing findings with General Manager
• Resolving a variety of issues and making recommendations
• Ensuring continuous improvement in the areas of safety, operations, finance, etc.
• Assisting the General Manager in identifying growth opportunities in the local area
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned