Assistant General Manager | Norwalk Residence Inn
Shaner Hotels has an amazing opportunity for a dual role Assistant General Manager to join our team at the amazing Norwalk Residence Inn.
- Responsible for the day-to-day hotel operation along with Department Leaders.
- Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Ensures compliance with and completion of all daily Hotel operational procedures
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
- Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
- Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives.
- Responsible for responding and handling all guest related issues pertaining to the department.
- Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
- Manages all aspects of employee performance to ensure productivity and a quality work environment.
- Handle guest complaints ensuring guest satisfaction.
- Develop and implement monthly Marketing strategies with the team
- Build, maintain and engage with local grass root marketing campaigns to increase local awareness of the brand
- Increase in house guest awareness of the roof top and lounge during seasons
- Work closely with marketing team to develop and interact on social media accounts to engage the local community.
- College Degree preferred
- Minimum of 3 years’ experience in restaurant management, Marriott Hotel Experience preferred
- Accounting and Cost controls experienced
- Excellent interpersonal and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
- High school graduate or equivalent; college degree in hospitality management or business preferred.
- Bilingual English/Spanish a plus.
- Working knowledge of all hotel departments.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to apply good judgment to carry out instructions.
- Knowledgeable of the property management system.
- Knowledge of local activities and attractions appropriate for clientele.