Assistant General Manager

Job Summary:

Bourbon & Bones Old Town, is seeking a highly skilled experienced and dedicated Assistant General Manager to deliver exceptional service and dining experiences to our guests to join the team. As the Assistant General Manager, you will play a key leadership role in delivering an exceptional dining experience while supporting the General Manager in overseeing daily restaurant operations, developing a high-performing team, and driving financial results.

The ideal candidate has a strong background in upscale dining, fine dining, or high-volume steakhouse operations and understands the importance of elevated hospitality, attention to detail, service standards, and creating memorable guest experiences.

This position requires a hands-on leader who leads by example, develops talent, maintains operational excellence, and holds the team accountable to the highest standards.

Supervisory Responsibilities:

• Assist the General Manager in overseeing all daily restaurant operations.
• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Deliver an exceptional and personalized guest experience consistent with upscale steakhouse standards.
• Build relationships with guests and VIP clientele.
• Professionally resolve guest complaints and service recovery opportunities.
• Ensure management presence and engagement throughout every shift.
• Maintain elevated standards of hospitality, professionalism, and service execution.
• Assist in achieving restaurant sales, profitability, and operational goals.
• Monitor labor costs, food costs, beverage costs, and controllable expenses.
• Review sales trends and identify opportunities to improve performance.
• Assist with budget management and financial reporting.
• Ensure proper cash handling, POS procedures, and financial controls.
• Identify opportunities to increase revenue, improve efficiency, and maximize profitability.
• Ensure compliance with all federal, state, and local health and safety regulations.
• Maintain food handling, sanitation, and alcohol service standards.
• Ensure proper food storage, temperature controls, and cleanliness.
• Maintain compliance with company policies and employment practices.
• Promote a safe and respectful workplace for all employees and guests