Assistant General Manager
Posted
Description
Job Title: Assistant General Manager
Hours: Monday - Friday 9AM - 5PM with occasional Weekends
The position of Assistant General Manager consists of but will not be limited to assisting in the following duties and responsibilities:
Job Responsibilities:
- Assist in responsibility and accountability for profitability of the branch and Profit & Loss report activity.
- Assist in managing the overhead costs in the Waterbury Branch including payroll, utilities, fuel costs, repair costs, and other general expenses. Ensure credit card use accountability processes are followed.
- Utilize experience to educate current employees in Sales, Service, Delivery, and Customer Service procedures.
- Responsible for the safeguarding and security of all company assets and inventory, including but not limited to the building, yard, vehicles, cash, computer equipment, tools, and related equipment.
- Assist with the productivity, efficiency, overtime, and utilization of branch personnel.
- Provide excellent customer service and demonstrate strong interpersonal skills by providing effective, timely, professional, and courteous service to all customers.
- Ensure all required paperwork including certifications, logs, and delivery tickets are completed accurately and in compliance with company and government regulations.
- Observe and enforce all company safety policies and procedures. Promote safety as part of the daily culture to reduce incidents and maintain a safe work environment.
- Assist the General Manager in addressing customer complaints and seek proper guidance to ensure amicable and effective resolution of disputes.
- Assist the General Manager to ensure the branch is properly maintained and in compliance with all state, federal, DOT, OSHA, and labor laws and requirements.
- Manage and ensure accurate inventory through weekly cycle counts and proper product identification. Ensure personnel are trained on and adhere to company inventory control guidelines. Communicate discrepancies to Purchasing Managers and the General Manager.
- Maintain warehouse standards including safe stacking and storage procedures, fire exit access, lift equipment inspections, and enforcement of company safety policies such as steel-toe footwear and required personal protective equipment.
- Manage front-of-store displays for EQ&S items, updating displays seasonally and preassembling products when required.
- Manage and maintain delivery procedures for all deliveries and transfers. Improve vehicle utilization and hold drivers accountable for compliance with all company policies and procedures. Ensure all delivery tickets are reviewed and verified for accuracy prior to vehicles leaving the yard.
- Assist in ensuring all outbound UPS/FedEx shipments and after-hours pickups are handled according to company procedures and properly documented in the system.
- Manage and verify all inbound and outbound branch transfers. Ensure transfers are verified prior to final disposition, transfer queues are monitored for timely response, and all paperwork is reviewed for accuracy. Communicate discrepancies to billing, Purchasing, or sending branches as required.
- Ensure the Superior receiving process is followed by all inbound products, with timely, efficient, and accurate receiving. Communicate discrepancies to Purchasing Managers and the General Manager.
- Communicate with Purchasing Managers to address potential backorders prior to dispatching deliveries.
- Assist with managing purchasing and transfers for the store, including coordinating with Purchasing Managers and other branches to ensure accurate ordering, time transfers, proper documentation, and adequate inventory levels to meet customer demand.
- Assist with vendor communications, including handling calls and emails with vendor representatives to support purchasing activities, resolve issues, and ensure timely and accurate fulfillment of orders.
- Ensure receiving, warehouse, and shop workstations are neat, organized, and maintained in a professional manner.
- Responsible for the timely and accurate handling of incoming phone calls, management of job queues, and company emails.
- Work with the General Manager to ensure the correct product mix and depth of inventory to meet customer expectations, maximize inventory turnovers, and improve overall profitability.
Required Skills/Abilities:
- A flexible schedule (occasional Overtime and Saturdays)
- Customer service skills and professional appearance required
- Valid Drivers’ License
- Construction knowledge is a plus
Education and Role Requirements:
- High school diploma, GED or equivalent
- Previous management experience required
- Sales experience preferred
- Critical thinking skills a must
- Computer literate
- Strong communication skills
Physical Requirements:
- Must be comfortable with prolonged periods standing.
- Must be able to lift, bend, stoop, climb, reach, and lift up to 50 pounds at a time.
- Must be comfortable with heights and working on ladders, lifts, rooftops.
- Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas.
- Must be able to work in all weather conditions.
We are proud to offer a comprehensive benefits package to support your well-being, work-life balance, and future planning:
- Health Insurance: Enjoy comprehensive medical, dental, and vision coverage with options available for both employees and their dependents.
- Health Savings Account (HSA): Benefit from a tax-advantaged savings account for healthcare expenses, with employer annual contributions and a match to help you save for the future.
- Retirement Plans: Secure your financial future with our 401(k) plan, which includes a company match, along with financial planning support to help you make the most of your retirement savings.
- Paid Time Off (PTO): Take time to recharge with generous vacation days, wellness days, and paid holidays throughout the year.
- Paid Parental Leave: We support growing families with paid maternity and paternity leave, so you can spend time with your loved ones when it matters most.
- Short-Term Disability: Rest easy with company-paid short-term disability coverage to help you during periods of temporary illness or injury.
- Long-Term Disability: Ensure long-term income security with our long-term disability insurance in case of prolonged illness or injury.
- Life Insurance: Receive company-paid life insurance, providing peace of mind for you and your family.
- Employee Discounts: Enjoy discounts on company products.
- Employee Assistance Program: Access counseling services and an employee assistance program (EAP) for additional support in personal and professional matters.
- Wellness: Join our company wellness program and be a part of something truly special. Our program is designed to support your health and well-being with engaging initiatives that encourage a balanced lifestyle.
- Social Events: Join in on exciting and interactive company events designed to bring everyone together and foster a sense of community.
- You get paid Weekly. Every Friday
About Us:
Find out more about us at: www.superiornetwork.com www.superiorrental.com www.superiorreqs.com
Superior Products Distributors, Inc and the Superior Network of Companies are Southern New England's largest independently family-owned group of closely integrated companies, dedicated to providing the construction market with a vast selection of diversified equipment rentals and sales, construction materials, specialized services, and people with the expertise needed to get the job done quickly and efficiently for 55 Years. As a full-time employee, you can expect competitive benefits including medical, dental, vision, health savings account, life, and disability insurance; 401K with company match, and paid time off for vacation, sick, holidays, bereavement, and volunteer emergency services (Fire).
*Superior is an Equal Opportunity Employer –Minority/Female/Disabled/Veteran and any other protected class. Upon offer, candidates must successfully complete a pre-employment drug-screen and background check which includes verification of previous employment and education as well as criminal history. *