Assistant General Manager

Contract: Full-time

Hours Per Week: 45

Salary: £44,000pa (inclusive of Tronc)

As the Assistant General Manager (AGM) at Clockspire Restaurant, you will be a senior leader within the business, working alongside the General Manager to oversee all aspects of restaurant operations. You will be responsible for driving exceptional guest experiences, developing high-performing teams, delivering strong financial results, ensuring compliance, and maintaining the highest operational standards

Key Responsibilities

• Oversee the daily operations of the restaurant, ensuring smooth and efficient service delivery.
• Support the General Manager in implementing operational strategies and business objectives.
• Take full responsibility for the operation during assigned shifts and in the absence of the General Manager.
• Ensure all company standards, procedures, and service expectations are consistently maintained.
• Drive operational excellence through continuous improvement and attention to detail.
• Lead, motivate, and inspire all front and back of house teams.
• Support recruitment, onboarding, induction, and retention of team members.
• Conduct regular performance reviews and development conversations.
• Coach managers and supervisors to strengthen leadership capability across the business.
• Address performance concerns promptly and fairly in accordance with company policies.
• Support succession planning and identify future leaders within the team.
• Promote employee engagement and maintain a positive workplace culture.
• Champion exceptional hospitality and guest satisfaction at all times.
• Build meaningful relationships with regular guests and key stakeholders.
• Handle complex guest complaints and service recovery situations professionally.
• Ensure every guest receives a consistent and memorable dining experience.
• Monitor guest feedback and implement improvement plans where necessary.
• Uphold the Clockspire brand standards across all aspects of the guest journey

• Proven experience in high end restaurants

WSH Restaurants has built a family-feel culture where we offer development and progression for all. In addition to that, we also offer a range of benefits including:

• Complimentary meals during shifts
• Diverse apprenticeship opportunities
• Life Assurance
• Opportunity to develop and further your career within a fast growing an exciting company
• Employee discounts at several retailers (via Perkbox app) & fitness providers
• Access to our Employee Assistance Programme
• Cycle to Work Scheme