Assistant Guest Services Manager
Assistant Guest Services Manager
About Hyatt Hotels London Stratford
Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe’s largest urban shopping and entertainment destinations.
Together, the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium.
Dining experiences include Elondi Restaurant & Bar, offering modern British dishes influenced by the vibrant spirit of East London and made with locally sourced ingredients. Colleagues work in a dynamic and fast paced environment supporting both short stay and extended stay guest experiences in one of London’s most vibrant and fast evolving neighbourhoods.
Duties and responsibilities related to the Assistant Guest Services Manager role
·Oversee the day-to-day Reservations function, working closely with the GCC team to ensure an efficient and seamless guest booking experience
·Manage the Reservations inbox and guest enquiries, ensuring all requests are handled promptly and professionally
·Work closely with Revenue, Sales and Front Office teams to maximise occupancy, conversion and overall hotel performance
·Act as the hotel champion for upselling programmes, driving room upgrades and ancillary revenue opportunities
·Monitor upselling performance, identify opportunities for improvement, and support colleagues in enhancing sales techniques
·Lead daily communication and coordination relating to arrivals, VIP guests and special requests, ensuring an exceptional guest experience
About you
You are a guest-focused and organised hospitality professional with experience in Reservations, Front Office, or a similar hotel role. You have strong communication skills, excellent attention to detail, and enjoy delivering exceptional guest experiences. Experience with hotel systems and Microsoft Office is advantageous, alongside a proactive approach to teamwork and upselling opportunities.
Benefits you will enjoy as a Assistant Guest Services Manager
·12 complimentary nights a year across Hyatt Hotels worldwide
·Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
·Free meals on duty in our colleague restaurant
·Uniform provided and laundered complimentary
·Headspace membership and access to our Employee Assistance Programme
·50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
·Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next steps\: Apply today for this Assistant Guest Services Manager role and start your journey with Hyatt Hotels!