Assistant Head Coach (Assistant Manager)

Summary: The Assistant Head Coach is responsible for maximizing the profitability of their store while ensuring operational excellence. This role involves supervising and coordinating the activities of Assistant Coaches and overseeing all aspects of the store's operations, including personnel management, sales goals, and compliance.

Essential Duties and Responsibilities:

1. Supervision: Direct and supervise all Team Members, including Assistant Coaches, ensuring they are effectively managing their responsibilities and contributing to the success of the team
2. Personnel Management:
3. Oversee all Team Members and Assistant Coaches in key personnel functions, including hiring, training, assigning duties, evaluating performance, promoting, coaching, and terminating employment when necessary
4. Responsible for directly managing the hiring, training, assigning duties, coaching, and evaluating Assistant Coaches and Team Members to maintain a high performance alignment with organizational goals
5. Sales Performance: Monitor and sales activities to ensure the store meets its goals by delivering exceptional service and high- quality goods
6. Pawning and Buying Performance: Perform and pawning and buying activities to ensure the store meets goals by offering competitive evaluations, exceptional guest service, and accurate assessments of product value
7. Policy Implementation: Implement and enforce policies, goals, objectives, and procedures for your store
8. Safety and Compliance: Enforce safety, health, security rules, OSHA compliance, and loss prevention policies
9. Team Meetings: Plan and facilitate monthly team meetings to communicate goals, updates, and feedback
10. Guest Service: Provide excellent guest service by greeting, assisting, and responding to inquiries or complaints
11. Communication: Keep appropriate personnel informed of actions that may impact operations or assignments
12. Assistant Coach Role Knowledge: Fully understand the responsibilities and monitor the performance of Assistant Coaches
13. Additional Duties: Perform other duties as assigned by the District Manager or Executive Management