assistant hotel manager
As an assistant hotel manager, you are responsible for the day to day operation of the hotel. Naturally you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect. You work together with your team guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.
Ensure guest satisfaction
- Welcome our guests and help them check in and check out at the kiosks
- Maintain the hotel environment to ensure a clean and comfortable experience
- Know the places to shop, eat, drink, club and generally experience the best the city has to offer
- Handle reservations and process administrative matters
- Work with our Hotel Management System
- Manage daily SocietyM meeting rooms and functions where applicable
Stewardship
- Lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
- Ensure a sound understanding of citizenM brand values
- Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
- Demonstrate excellent problem analysis skills and decision making
- Create shift schedules, ensure adequate cover at all times, and assign daily tasks
- Be responsible for your own personal planning and work organization
- Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
Food and beverage
- Work with the team to serve our guest canteenM
- Work with Point of Sale system
- Demonstrate exceptional product knowledge of canteenM and guarantee quality
- Manage daily f&b revenue targets and drive commitment to monthly results
Maximize revenue opportunities
- Seek opportunities to generate revenue while providing added value to our guests
- Coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
- Report daily hotel revenue and be responsible for the handling of cash
Cost control
- Manage the purchasing of all food and beverage items and hotel operating equipment
- Manage stock in line with fluctuating levels of business, minimizing waste
- Ensure the respect for the property in which you work
You...
- Are fluent in English and are learning French; any other language is considered a plus;
- Have 2 years or more managerial / coaching experience (does not need to be at a hotel);
- Have a valid work permit. We are only able to consider applicants with the right to work in France (we cannot facilitate visas, sponsorship, work permits or relocation);
- Can multitask;
- Are a team player
- Love to meet and greet different people;
- Are passionate about what you’re doing;
- If applying internally, have completed at least one session of the Future Stewards program
- Competitive salary (3,389.46€ euros gross for 39hours weekly)
- Special training program and a personal development plan
- Potential to earn a bonus of up to 10%, paid monthly, based on your impact on the team, guest satisfaction, and financial performances
- Meal & coffee on us during your shift break
- Wellbeing program (EAP)
- citizenM uniform and comfy shoes
- Global opportunities - a chance to work in other citizenMs around the world
- citizenM experience nights for you & insider rates at Marriott hotels for you, your family and friends.
- Referral program - bonus if your friend joins us too
Typical shifts are: morning, evening
Our hotel operates 24/7 with a rotating flexible schedule.
Availability to work weekends is required!
Morning: 7:00AM-3:00PM
Evening: 3:00PM-11:00PM
Ideal start date: September 1st or October 1st.
Hotel: Various locations possible within Paris & Roissy CDG.
Interviews will start after August 17th.
Our hotel operates 24/7 with a rotating flexible schedule.
Availability to work weekends is required!
Morning: 7:00AM-3:00PM
Evening: 3:00PM-11:00PM
Ideal start date: September 1st or October 1st.
Hotel: Various locations possible within Paris & Roissy CDG.
Interviews will start after August 17th.