Assistant Infrastructures Manager
About the role
The jobholder will be responsible for the IT operations and technical support. The role involves system architectural design, infrastructure management, and leading a technical support team.
Key responsibilities
Responsible for the system architectural design and solutions to meet business requirements and cost-effectiveness
Maintain good performance on system infrastructure and high system availability at all times
Develop infrastructure roadmap, long-term strategies, and capacity planning
Recommend infrastructure investments to meet future system requirements and business needs
Work closely with the application team on system testing, configuration, and migration of new server
Study, plan, and manage the system upgrade and integration projects
Handle hardware and software upgrade, replacement and purchasing
Manage a technical support team to provide technical and helpdesk support for call centers and service centers
Perform audit on IT security, support process and asset management
On-call for emergency production incidents and perform shift duties as required
About you
Degree holder in Information Technology, Computer Science, or related disciplines
Minimum 5 years relevant experience in system design and administration of large-scale infrastructure and applications
Good knowledge of multi-tiered application environments (Web, Application and Database connectivity) and high availability system
Solid experience in Cisco Switch, Router, IPS/IDS, Firewall, Load Balancer, network monitoring and troubleshooting
Hands-on experience in Cloud Computing (Azure / Ali Cloud), Linux, and IT Security
Solid experience in managing vendors on IT operations, change management, incident management, problem management
Mature, multi-tasking, and able to work independently and under pressure
Good leadership and people management skills
Good command of both written and spoken English and Chinese, including Putonghua