Assistant Innkeeper

Essential Duties and Responsibilities

• Arrive early to prep ingredients and bake/cook high-quality breakfast items for guests.
• Lay out and maintain the buffet breakfast selection throughout the service window.
• Label and communicate allergy/special dietary needs foods clearly.
• Brew coffee and have hot water available for tea/hot chocolate.
• Examples of prepared breakfast items include: scrambled eggs, pancakes, waffles, bacon.
• Restock coffee and tea stations throughout the morning.
• Keep fridge items, snacks, and beverage stations fully replenished for the day ahead.
• Communicate any low-inventory items or kitchen needs to leadership.
• Greet guests warmly and exhibit a high standard of hospitality and professionalism.
• Interact with guests during breakfast, answering basic questions about Timberholm and the surrounding areas and making them feel welcome.
• Address guest inquiries or dietary needs during service with care and professionalism.
• Coordinate closely with Hannah on any special requests or guest/inn concerns.
• Resolve minor guest issues and escalate to the leadership team when necessary.
• Efficiently handle all breakfast cleanup, including washing dishes, sanitizing cookware, and clearing tables.
• Mop the kitchen floor and thoroughly vacuum the Great Room after service concludes.
• Ensure all remaining food is properly stored, labeled, and put away according to food safety standards.
• Coordinate regularly with Hannah/broader team on critical guest and inn related items.
• Support a positive, communicative, and team-oriented work environment

Requirements

• Authorized to work in the United States
• Ability to communicate in English, both written and verbal
• Valid state issued driver’s license and current auto insurance
• Basic computer skills
• Comply with all company policies and procedures
• Exemplify a high-performance culture through words and actions
• Present a positive image as the face of Timberholm Inn in the market, industry, and our community.
• Hospitality-minded with a focus on delivering excellent guest experiences
• Strong communicator with a warm, friendly demeanor
• Dependable for early mornings and twice weekly shifts
• Problem-solver who can handle guest concerns with professionalism
• Detail oriented and uses time efficiently
• Physical stamina to stand for long periods, bend, lift, and handle tasks such as mopping and vacuuming