Assistant IT Manager
About the role
We are seeking an experienced Assistant Manager, Information Technology, to serve as the primary on-site IT support lead for the BDC's Thailand business. You will ensure reliable IT operations, deliver high-quality end-user and executive support, manage IT assets and vendors, and support regional IT initiatives.
Key responsibilities
Serve as the primary IT contact for BDC's Thailand business and provide day-to-day technical support.
Support hardware, software, Microsoft 365 applications, networking, VPN, printing, and collaboration tools.
Manage onboarding, offboarding, device deployment, endpoint security, and IT documentation.
Provide executive and VIP support, including leadership meetings and business-critical events.
Assess issue impact and priority quickly, especially for time-sensitive meetings, travel, presentations, or business-critical situations.
Communicate clearly and calmly with senior stakeholders, manage expectations appropriately, and provide practical solutions or workarounds where needed.
Support office LAN, Wi-Fi, VPN, meeting room AV systems, and video conferencing platforms.
Manage IT assets, inventory, procurement support, and vendor coordination.
Collaborate with regional IT teams on projects, upgrades, and continuous service improvements.
Record, track, and close user requests and incidents in accordance with company IT service processes.
About you
Bachelor's degree in Information Technology, Computer Science, or a related discipline.
5–7 years of experience in IT support, desktop support, or office IT operations.
Experience supporting senior executives and VIP users.
Experience working within multinational or regional IT environments.
Exposure to IT procurement, vendor management, and service delivery.
Strong knowledge of Windows environments and familiarity with macOS.
Experience supporting Microsoft 365, Teams, Outlook, OneDrive, and SharePoint.
Familiarity with Active Directory, Microsoft Entra ID, and endpoint management.
Understanding of networking fundamentals including LAN, Wi‑Fi, VPN, DNS, and DHCP.
Strong customer service mindset and communication skills.