Assistant IT Server Team Lead
QUALIFICATIONS:
Bachelor’s degree in IT, Computer Science, Computer Engineering, or related field.
5 - 7 years of experience in server administration or IT infrastructure.
Strong knowledge of Windows and Linux server administration.
Experience with VMware or other virtualization platforms.
Knowledge of Active Directory, DNS, DHCP, backup, and storage systems.
Basic knowledge of networking and IT security.
Strong troubleshooting and problem-solving skills.
Experience in incident, change, and infrastructure management.
Good communication and team leadership skills.
Ability to work on shifting schedules and on-call support, when required.
DUTIES&RESPONSIBILITIES:
Assist in managing and maintaining the company’s server infrastructure, systems, and data center operations.
Support the Team Lead in overseeing the daily activities and workload of the Server Team.
Monitor server availability, performance, capacity, and system health to ensure high availability and reliability.
Troubleshoot and resolve server, operating system, storage, backup, and system-related issues.
Perform administration and maintenance of Windows and Linux servers.
Assist in managing Active Directory, DNS, DHCP, file servers, and other core IT services.
Monitor and maintain physical and virtual server environments, including VMware or other virtualization platforms.
Support server patching, upgrades, firmware updates, and security remediation in accordance with change management procedures.
Monitor and maintain backup and recovery systems, ensuring successful backups and conducting recovery tests when required.
Assist in managing server storage, capacity planning, and resource utilization.
Coordinate with the Network, Security, Application, Cloud, and IT Operations teams to resolve infrastructure-related issues.
Coordinate with vendors and service providers for hardware support, maintenance, troubleshooting, and replacement.
Participate in the implementation of server infrastructure projects, migrations, upgrades, and system improvements.
Assist in maintaining high availability, redundancy, and disaster recovery solutions.
Perform incident investigation, root cause analysis (RCA), and corrective actions for recurring or major server issues.
Maintain accurate server documentation, inventory, configurations, procedures, and technical records.
Assist in enforcing server security policies, access controls, and IT security standards.
Provide technical guidance and support to Server Engineers and junior IT staff.
Assist the Team Lead in task delegation, monitoring team performance, scheduling, and escalation management.
Prepare operational reports and provide regular updates regarding server health, incidents, maintenance activities, and ongoing projects.
Participate in 24/7 on-call or shift support for critical infrastructure incidents when required.