Assistant IT Specialist / IT Specialist
Assistant IT Specialist
Job Scope:
Provide first-level IT support to end users for hardware, software, and basic network issues
Responsible for the installation, operation and maintenance of computer systems and other technologies, such as network servers
Periodic audit on user’s computer system so as to ensure that each system is free from virus and no unauthorized software is used within the company
To assist in maintaining the company’s overall computer system, network and PABX system
Provide direct support Microsoft 365 application, desktops/laptops and user access to corporate Network
Help maintain IT asset inventory, and update equipment records
Able to communicate with all levels of staff
To source for cost-effective IT hardware and software where required upgrades for the company
To generate and maintain IT report
Support daily QAD ERP system operations and assist users with system-related issues
To maintain the Company Intranet and website
To provide training to all user on application system and software
Job Requirement
Degree or Diploma in IT related and minimum with one year above working experience
Possesses knowledge of PC solving skill in software and hardware, server maintenance and understanding of LAN/WAN environments
Familiar with Microsoft 365 applications including SharePoint, Teams, and Power Apps
Basic understanding of ERP systems is an added advantage
Basic knowledge of programming language (HTML, PHP, JavaScript and CSS)
The ability to adjust quickly to changing priorities and make quick decisions with limited information
Willingness to learn and good communication skills in both Bahasa Melayu and English
Responsible, detail-oriented, and able to work independently as well as in a team
IT Specialist
Job Scope:
Upkeeps Company information through Information Technologies System
Seeks continuous improvement to the Company’s Information Technologies System
Ensures zero downtime in all IT related matte
To provide daily, weekly, monthly and any ad-hoc report to respective department
Manage and maintain ERP (QAD) system operations, user access, reporting, and data uploads
Oversee and manage the company's IT infrastructure and systems
Collaborate with different departments to understand their IT needs and provide appropriate solutions
Manage and maintain hardware, software, and networking systems
Provide technical support and troubleshooting for hardware, software, and network issues
Manage software licenses, renewals, and compliance
Perform periodic audits on user systems to ensure no viruses or unauthorized software
Monitor and maintain network infrastructure, firewall, VPN, and remote access setups
Administer Microsoft 365 platforms including SharePoint, Teams, Power Apps, and Power Automate
Maintain IT asset inventory, coordinate equipment repairs, and replacements
Coordinate with respective vendors for issues
Monitor server backups, manage user accounts, and maintain system documentation
Conduct IT onboarding for new employees and support internal systems including Intranet and PABX
Job Requirement
Degree or Diploma in Computer Science/Information Technology or equivalent
At least 3 years of experience in IT Department
Possesses in-depth knowledge of PC solving skills in software and hardware, server maintenance and understanding of LAN/WAN environments and IT cyber security
Excellent knowledge of technical management, information analysis and the various computer hardware and software
Hands-on experience with ERP (QAD) systems
Knowledgeable in Microsoft 365 platforms — SharePoint, Teams, Power Apps, and Power Automate
Basic knowledge of programming language (HTML, PHP, JavaScript and CSS)
Good coordination, organisation, and communication skills in both Bahasa Melayu and English
Self-motivated, detail-oriented, and able to manage multiple tasks independently
Company website: https://esynergies.com.sg/