Assistant Laundry Manager
Your Day To Day
Support Overall Laundry Operations
Assist the Laundry Manager in planning, coordinating, and overseeing the daily operations of the Laundry and Uniform Room.
Ensure hotel linen, towels, uniforms, guest laundry, and F&B linen are processed, handled, stored, and distributed in accordance with hotel standards and operating procedures.
Ensure laundry operations are adequately staffed and organised according to business levels, occupancy, events, and operational requirements.
Monitor workflow between collection, sorting, washing, drying, pressing, folding, finishing, storage, and distribution.
Ensure operational continuity during peak periods, high occupancy, special events, and manpower shortages.
Act as the person in charge of the Laundry operation in the absence of the Laundry Manager.
Laundry Quality & Standards
Ensure all processed laundry meets established quality, hygiene, presentation, and finishing standards.
Conduct regular quality inspections of hotel linen, uniforms, guest laundry, and outsourced F&B linen.
Monitor issues such as stains, discolouration, shrinkage, damage, poor finishing, or incorrect washing processes and ensure corrective action is taken.
Establish and maintain appropriate quality control procedures throughout the laundry process.
Work with relevant departments to identify recurring quality issues and implement preventive measures.
Linen Management & Par Stock Control
Monitor hotel linen inventory and maintain appropriate par levels according to hotel requirements and occupancy.
Coordinate with Housekeeping and other operational departments to ensure sufficient availability of bed linen, bath linen, towels, and other textile items.
Conduct regular linen counts and investigate discrepancies, shortages, excessive consumption, and unexplained losses.
Monitor linen discard, damage, stains, and replacement requirements.
Recommend linen replacement and purchasing requirements based on operational needs and linen condition.
Support the implementation of effective linen control procedures to minimise losses and unnecessary replacement costs.
Uniform Room Management
Oversee the daily operation of the Uniform Room and ensure uniforms are properly received, cleaned, pressed, repaired, stored, issued, and returned.
Maintain accurate uniform inventory and ensure adequate stock availability for all departments.
Coordinate uniform fittings, new joiner requirements, transfers, replacements, and leavers' uniform clearance.
Monitor uniform condition and recommend replacement, repair, or disposal when required.
Ensure uniform records are maintained accurately and confidentially.
Guest Laundry Operations
Ensure guest laundry is handled with care and processed within the required turnaround time.
Ensure guest laundry is properly checked, tagged, recorded, cleaned, finished, packaged, and returned according to hotel standards.
Monitor guest laundry billing and ensure charges are accurately recorded and communicated to the relevant department.
Investigate and resolve guest laundry issues, including missing, damaged, delayed, or incorrectly processed items.
Handle guest concerns professionally and coordinate appropriate recovery actions when required.
External Laundry & Vendor Management
Coordinate the day-to-day operation of outsourced laundry services, particularly F&B linen and other items sent to external service providers.
Monitor collection and delivery schedules to ensure timely availability of outsourced linen.
Conduct quality checks on returned linen and report discrepancies, shortages, damages, or quality concerns to the service provider.
Maintain accurate records of items sent and received from external laundry providers.
Work closely with Purchasing and Finance on vendor documentation, invoices, service levels, and cost monitoring.
Support vendor performance reviews and recommend improvements where necessary.
Cost Control & Productivity
Assist the Laundry Manager in controlling departmental operating costs and achieving budgetary targets.
Monitor consumption of laundry chemicals, utilities, linen, uniforms, packaging materials, and other operating supplies.
Identify opportunities to reduce wastage, improve productivity, and optimise resource utilisation.
Monitor laundry productivity against workload and manpower levels.
Review operational practices and recommend improvements to increase efficiency and reduce unnecessary costs.
Support monthly departmental reporting and budget preparation where required.
Reporting & Documentation
Maintain accurate records relating to linen movements, uniform inventory, guest laundry, outsourced laundry, chemical usage, equipment maintenance, and departmental supplies.
Prepare daily, weekly, and monthly operational reports as required.
Monitor key operational indicators and highlight significant variances or concerns to the Laundry Manager.
Ensure all relevant checklists, logs, records, and departmental documentation are completed accurately and maintained appropriately.
Support departmental audits and ensure identified gaps are followed up and closed within the required timeframe.
Operational Leadership & Business Continuity
Act as a key operational leader within the Laundry department and take ownership of daily operational challenges.
Make appropriate operational decisions within the scope of authority to ensure uninterrupted service.
Support emergency and contingency arrangements in the event of equipment breakdowns, manpower shortages, delayed external laundry deliveries, or unexpected increases in workload.
Ensure appropriate communication and escalation to the Laundry Manager and relevant hotel leaders when significant operational risks arise.
What We Need From You
Diploma or Degree in Hospitality Management or related discipline.
Minimum 2–3 years of housekeeping supervisory experience, preferably in an international hotel brand.
Strong knowledge of housekeeping procedures, laundry operations, and chemical safety.
Familiarity with property management systems (e.g., Opera, HotSOS) is an added advantage.
Excellent communication, interpersonal, and leadership skills.
Passionate about cleanliness, guest service, and team development.
Willing to work on shifts, weekends, and public holidays.