Assistant Manager
POSITION SUMMARY:
Assist the General Manager in the overall daily operation of a Service Center, up to and including the full operational control in their absence.
ESSENTIAL FUNCTIONS:
Functions as General Manager in his/her absence.
The ability to lead and manage others.
Open and close the Service Center.
Be able to perform all the essential functions of a salesperson.
Enter guest information into Systems
Review vehicle inspection and advise guest on suggested and required items in accordance to MAP and BAR
Be capable of training and supervising subordinates in the execution of their essential and secondary job functions.
Follow Service Standard procedures.
Manage the overall flow of the operations as well as sending employees on breaks.
Ensure the completion of services and safety of guest vehicle prior to exiting service center.
Ensure all parts and services are entered into the system.
Answer telephone call while adhering to the service standards
Make bank deposits.
Control labor costs to insure cost effective operations and superior guest service.
Assist guest with service complaints related to the service.
Responsible for cleanliness of all operation areas.
Enforce employee use of safety procedures and the use of personal protective equipment.
Comply with Centers Code of Ethics.
The ability to appear for work on time.
The ability to follow directions from a supervisor.
The ability to interact effectively with co-workers.
The ability to understand and follow posted work rules and procedures.
The ability to accept constructive criticism.
SECONDARY FUNCTIONS:
Drive motor vehicles with automatic or manual transmissions (with valid driver’s license).
Assist manager with employees work schedule.
Clean facilities, tools, and equipment.
Stock shelves.
Greet guests.
Communicate effectively with Vendors and order necessary inventory.
All other as indicated by management.
PHYSICAL REQUIREMENTS:
Have a vision correctable to 20/ 40.
Have Normal Hearing.
Be able to bend forward from the waist.
Be able to lift and move cased products.
Be able to lift car hoods form a standing position to a maximum of 50 pounds.
Be able to assume a squatting position and return to a standing position.
Be able to stand on feet for an eight hour shift.
Be able to repeat all of the above motions over an eight-hour period.
SKILL PREREQUISITE:
Be able to speak, read and write English.
UNIFORM:
Black slacks with belt, red polo shirt. Shirt is to be tucked into slacks. Black oil resistant shoes and personal protective equipment.
In order to "Raise the Bar," you will need to maintain a high level of urgency in your completion of all of your tasks through a combination of your self-motivation and your Managers direction. Your job description goes hand-in-hand with your personal commitment to do your job "Right the First Time" and to ensure your guest’s loyalty as well as exceeding your guest’s service expectations.
This position description does not state or imply that these are the only duties or functions to be performed by the employee. Additional job-related duties and functions may be assigned from time-to-time or any time by a supervisor as may become necessary.