Assistant Manager A/CMI Account Management
Join Atlas Air Worldwide. Move the World with Us!
At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose.
If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.
Position Summary:
Assist and support Manager A/CMI Services & Solutions, Asia Pacific in day-to-day commercial, service and accounting matters for ACMI and CMI customers in Asia Pacific. Coordinate with other departments as needed to accomplish the above.
Major Job Accountabilities:
- Support the Manager A/CMI Services & Solutions, Asia Pacific in the management of A/CMI and designated accounts and develop strong internal and external relationships.
- Coordinate with relevant teams to respond to all regional A/CMI and designated account operational and commercial requests and inquiries.
- Work cross-functionally with Customer Services, Operations, Finance, Legal and all other relevant teams and parties to ensure collaboration for smooth operations, filings and new agreements or initiatives related to A/CMI programs.
- Assist the Accounting Department with all designated accounts receivable issues.
- Support operations groups to ensure customer requirements are effectively communicated and implemented.
- Manage teams and Salesforce updates for APAC accounts.
- Coordinate the generation of data/reports as required by customers to support operational & analytical needs.
- Support APAC regulatory & slot oversight as assigned.
- Maintain sales manuals, guides and policies.
- Adhere to all key company policies including Antitrust, Foreign Corrupt Practices Act, Credit, Billing and Collection policies.
- Prepare client briefings for Regional VP & Director as required.
- Perform other duties as assigned.
Qualifications:
- Bachelor's degree or equivalent work experience
- Minimum 5 years of airline or air logistics experience in sales, customer service and/or account management in the Asia Pacific region, knowledge and experience in all phases of cargo operations including ACMI, scheduled and charter operations (commercial and military) would be an advantage
- Experience in widebody freighter operations and network planning preferred
- Market knowledge and an established industry network
- Demonstrated ability to follow through and work with people, both as a direct report and through collaboration
- Customer focused mindset and attitude
- Demonstrated ability to work and collaborate with people, strong interpersonal and facilitation skills
- Strong project management, data analysis and communication skills
- Ability to independently organize and execute multiple tasks under time constraints and tight deadlines
- Self-motivated and proactive individual with a broad view of business objectives
- Strong sense of responsibility, time flexibility and full commitment to assigned work
- Proficient in Excel, Word and Powerpoint
- Excellent written and oral communication skills in Chinese and English
- Ability to travel as needed
At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.
Skills
As published by greenhouse · 15 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (11)
- Preferred First Name optional
- Minimum desired annual salary in local currency of the base location.
- Notice period / earliest date available for work.
- Have you ever previously interviewed, worked, or contracted with Atlas Air or any of its subsidiaries? If Yes, please explain when and if employed in what capacity? If No, please indicate "N/A".
- Were you referred by a current Atlas employee? If Yes, please indicate who referred you. If No, please indicate "N/A".
- Do you have any immediate relatives currently working for the Company? If Yes, please provide relative’s name, department and your relationship with the person. If No, please indicate "N/A".
- Have you ever been terminated, involuntarily dismissed or forced to resign from any employment? If Yes, identify the employer name(s), date(s) of action, and the reason(s) for the action taken against you. If No, please indicate "N/A".*
- Have you ever been convicted of a crime? If Yes, please state the nature of the offenses, when, where, and disposition. Please do not disclose spent convictions, or convictions that have been expunged or annulled. A conviction will not necessarily be a bar to employment. This information will be used only for job related purposes and only to the extent permitted by applicable law or as required by the relevant authorities to which the Company is subject. If No, please indicate "N/A".
- If you hold a current FAA or FCC issued license, certificate or permit as indicated above, please provide the original issue date and issue number for each. If none, please indicate "N/A".
- If you are applying for a position that requires a Driver's License, please provide the following Information: Country, Driver's License Number and Expiry Date. If none, please indicate "N/A".
- If you have any Restrictions or Suspensions on your Driver's License, provide the country(ies), date(s) they occurred, and additional information related to the restriction or suspension. If none, please indicate "N/A".
Pick from a list (4)
- Can you perform the essential functions of the position(s) for which you are applying with or without reasonable accommodation?
- Will you require sponsorship for an employment visa for the position applied?
- Are you a current, direct employee of Atlas Air? (Excludes agency, contracted, temporary or internship assignments). If you hold one of these statuses, please select "No".
- If you are applying for a position that requires an FAA issued license or certification (such as an Airframe & Powerplant [A&P] license or FAA Aircraft Dispatcher Certificate), or an FCC issued license or permit (such as a general or restricted Radiotelephone Operator license or permit), please select which one(s) you currently hold: