Assistant Manager (Agent CRM/Salesforce)

Customer Experience Design & Strategy team at Cleartrip is looking for an Assistant Manager to help champion innovation in CRM and agent processes. This is a high impact and high visibility role right at the core of improving customer experience and agent experience at Cleartrip. What will you do? Vendor management with CRM, IVR partners to deliver projects in time Help develop processes, systems and partnerships across the company and with the vendors to enable partner teams to improve custome…