Assistant Manager
Key Responsibilities
1. Operations Management
Oversee daily front-of-house (FOH) operations during assigned shifts.
Ensure smooth service flow, proper seating arrangements, and efficient table turnover.
Monitor bar and kitchen coordination to maintain service standards.
Ensure compliance with all licensing regulations (e.g., liquor license, public entertainment license) and operating hours.
Conduct pre-shift briefings and post-shift debriefs.
2. Staff Supervision & Leadership
Supervise service crew, bartenders, hosts, security, and floor staff.
Enforce company SOPs, grooming standards, and discipline.
Handle staff scheduling and manpower allocation.
Provide on-the-job training and performance coaching.
Assist in the recruitment and onboarding of new staff.
3. Guest Experience & Service Excellence
Ensure high levels of customer satisfaction and VIP guest management.
Handle guest complaints professionally and resolve issues promptly.
Build rapport with regular patrons and corporate clients.
Support event nights, themed parties, and promotional activities.
4. Sales & Revenue Performance
Drive sales targets, table minimum spend, and promotional campaigns.
Monitor daily revenue reports and upselling performance.
Work closely with the marketing team on events and brand collaborations.
Assist in inventory control and cost management.
5. Compliance & Risk Management
Ensure strict adherence to alcohol service regulations.
Monitor intoxication levels and enforce responsible service of alcohol.
Ensure safety, crowd control, and security coordination.
Maintain workplace safety and hygiene standards.
Requirements
Diploma or Degree in Hospitality / Business Management preferred.
Minimum 2–3 years of supervisory experience in nightclub, bar, or restaurant environment.
Strong leadership and conflict resolution skills.
Ability to work late nights, weekends, and public holidays.
Good understanding of Singapore F&B licensing and regulatory requirements is an advantage.
Sales-driven and customer-oriented mindset.