Assistant Manager - Business Operations

Contracts Management

• Draft, review, and manage contracts, Purchase Orders (POs), SLAs, amendments, and addendums.
• Ensure contracts are executed as per approved commercial and legal terms.
• Track contract start/end dates, renewals, and escalations to avoid lapses.
• Validate pricing, escalation clauses, tenure, and payment terms.
• Ensure agreed rates and escalation percentages are accurately captured.
• Coordinate with stakeholders on rate revisions and contract extensions
• Follow up with clients/internal teams for pending or expired POs.
• Verify PO details against contracts before acceptance.
• Ensure POs are valid, complete, and aligned with contract terms.
• Maintain clear communication and timely follow-ups

Customer Management

• Real-time uploading and maintenance of contracts, POs, and amendments in the contract management system.
• Support the business and finance teams with contract-related validations.
• Periodic verification of the entries ensuring near zero errors.
• Preparing reports, dashboards etc for review.

Required Experience, Skills and Qualifications

• Excellent written and verbal communication skills. Language preferences would be given to the candidate having fluency in Tamil, Kannada and Telugu (optional) apart from English and Hindi.
• Strong understanding of contract terms, SLAs, and commercial clauses.
• Attention to detail and documentation accuracy.
• Excellent follow-up and coordination skills.
• Proficiency in MS Excel, Word, and contract management tools.
• Ability to manage multiple contracts and deadlines.
• Follow a structured, process-oriented approach to contract and customer management to ensure accuracy, compliance, and timely execution.