Assistant Manager, Business Process Excellence | Sales

Part A: Key Deliverables

Lead business process improvement and digitalization for sales and sales operations across YSQ International's manufacturing and trading entities.

This is a hands-on individual contributor role. The incumbent maps the current process, designs the new process, defines the system requirements, and drives adoption.

Success in this role is defined by:

• Standardised order-to-cash and sales operations processes applied across entities
• Sales forecasts submitted on time and in a consistent format into the planning cycle
• Process designs delivered into Internal Developed Software and Power BI
• New processes and tools adopted and sustained after go-live

This role is part of the Business Process Digitalization agenda, working under the Head, Document Control & QA.

Part B: Responsibilities and Duties

1. Sales & Sales Operations Processes

• Map and redesign order-to-cash: price menu, sales order, delivery, invoicing, and collection
• Standardise sales operations: sales targets, sales reporting, and customer and distributor master data
• Standardise pricing, trade terms, and trade program approval processes
• Define the sales forecast submission process that feeds into planning

2. Digitalization

• Convert process designs into business requirements for Internal Developed Software
• Work with IT through build, testing, and go-live, and lead user acceptance testing
• Define Power BI reporting for sales performance, customers, and distributors

3. Change Implementation & Adoption

• Lead rollout, training, and communication for new processes and tools
• Prepare digital format of SOPs, work instructions, and forms
• Track adoption after go-live and close gaps

4. Monitoring & Continuous Improvement

• Track sales process KPIs such as order cycle time, on-time delivery, and forecast submission against baseline
• Audit process compliance and drive corrective actions
• Benchmark processes against industry best practice

5. Stakeholder Management

• Work with Sales, Sales Operations, Finance, Planning, Logistics, and IT across entities
• Run cross-functional workshops to agree on common ways of working

6. Other Duties

• Other ad-hoc assignments as required by reporting superior

Part C: Qualifications & Requirements (Education, Experience, Skills, Knowledge etc)

• Bachelor's degree in Business Administration, Marketing, Operations Management, or a related discipline
• Minimum 2–4 years of relevant experience in business process improvement, sales operations, or a related field
• Experience in sales, sales operations, or sales administration is strongly preferred, ideally in FMCG or consumer goods
• Knowledge of order-to-cash, distributor management, pricing, and trade terms
• Experience with ERP systems such as Microsoft Dynamics NAV / Business Central, SAP, or equivalent
• Proficient in Microsoft Visio and Excel; Power BI is an advantage
• Proven delivery of process change from mapping to adoption
• Understands how sales decisions affect planning, inventory, and finance
• Communicates clearly to business and technical audiences
• Structured, self-driven, adaptable, and detail-oriented