Assistant Manager - CRM
Your Tasks:
- Set clear objectives and performance expectations for team members- Foster a collaborative and positive team culture focused on achieving organizational goals.
2. P&L & Business Development:
• Accountable for profit and loss (P&L) of the related client base
• Develop and execute strategies to increase the profitability within the designated area of responsibility.
• Identify opportunities for business growth and expansion.
• Collaborate with internal stakeholders to develop innovative solutions to meet customer needs.
3.Forecasting and Monitoring:
• Analyze market trends and customer data to forecast demand and inform strategic decision-making.
• Monitor key performance indicators (KPIs) related to customer satisfaction, revenue, and profitability.
• Identify areas for improvement and implement corrective actions as necessary.
4.Harmonized Customer Experience:
• Ensure consistency and quality in the customer experience across all touchpoints.
• Collaborate with cross-functional teams to streamline processes and enhance customer satisfaction.
• Address any issues or concerns raised by customers in a timely and effective manner.
5.Medtech Market Cultivation:
• Develop relationships with key stakeholders in the medical technology (medtech) market.
• Stay informed about industry trends, regulations, and best practices.
• Identify opportunities to position the organization as a leader in the medtech industry.
6.Strategic Development Collaboration:
• Work closely with MHS Global to develop and implement strategic initiatives.
• Provide input and insights to inform the strategic direction of the organization.
• Collaborate on global projects and initiatives to drive business growth and innovation.
• Allocate and manage work as described above.
• Signature authority according to TUV SUD procedure MHS Signature Rules (ID 4878).
Your Qualifications:
• University degree in electrical or mechanical or medical engineering, medicine, chemistry, physics or microbiology.
• Minimum 5 years of experience in a leadership role within the medical device industry.
Additional Information:
• Strong analytical skills with the ability to interpret data and trends.
• Excellent communication and interpersonal skills, with the ability to build association with internal and external stakeholders.
• Demonstrated leadership ability with experience managing teams and driving performance.
• Ability to develop and execute plans to achieve organizational objectives.
• Knowledge of regulatory requirements and industry standards related to medical devices