Assistant Manager - Defect Liability Period and Community Management - Dubai Holding Real Estate

About Dubai Holding Real Estate:

Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping.

Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.

About the job:

• Lead Defects Liability Period (DLP) activities across completed developments, ensuring defects are effectively managed and resolved in line with quality and contractual standards.
• Manage contractors, consultants, and project stakeholders to drive rectification works, monitor performance, and ensure accountability for outstanding defects.
• Conduct site inspections of residential units, common areas, and building assets to investigate reported defects, validate concerns, and determine appropriate corrective actions.
• Partner closely with project delivery, quality, and technical teams to resolve post-handover issues and support the successful transition of developments into operations.
• Engage directly with homeowners and residents, providing technical guidance, managing expectations, and resolving complex or disputed defect-related concerns.
• Support the resolution of customer complaints by conducting onsite assessments and facilitating practical, timely solutions through effective stakeholder coordination.
• Monitor defect trends, contractor performance, and outstanding actions, preparing reports and recommendations to support operational decision-making.
• Deliver a high standard of customer experience throughout the post-handover period by maintaining clear communication and ensuring responsive issue resolution.

About you:

• A minimum of a Bachelor's degree required in Civil Engineering, Facilities Management, or a related discipline.
• You must hold a valid UAE driving license and your own car (preferably) as you will need to undertake regular site visits.
• Ability to balance technical issue resolution with customer-facing responsibilities, including managing expectations and resolving concerns.
• Understanding of building construction, building systems, defect diagnosis, contractor management, and technical inspections.
• Ability to balance technical expertise with customer-facing responsibilities and manage challenging stakeholder situations. Prior experience engaging with homeowners , resolving concerns, and explaining technical issues and warranty obligations.

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.