Assistant Manager
Posted Updated
A5 to E1
Or
P4 to P5/E1
Last two PMS rating 3 and above
Min 2 years in the current role and 7 years of overall exp
No Warning Letter issued in the past 6 months
Mandatory E-learning courses certified wherever applicable
- Administratively manage a team leaders and monitor their performance.
- Motivate and recognize team members through implementation of the company R & R programs.
- Improve quality of service and increase client delight.
- Achieve service level and productivity targets for the team.
- Monitor and maintain quality of interaction with customers.
- Prepare and submit periodic reports.
- Prepare and maintain appropriate documentation as per ISO standards.
- Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
- Preparing monthly review to gauge individual and teams performance.
- Client interaction as and when required; incorporate feedback into the system.
- Give timely feedback with a view towards improving Operational and individual efficiency.
Graduation