Assistant Manager
Posted Updated
Description
Project Execution & Site Management
- Manage execution, operation, and maintenance activities of DWLR projects across assigned regions.
- Plan, monitor, and supervise Site Engineers for preventive and breakdown maintenance activities.
- Ensure timely rectification of DWLR system failures and minimize system downtime.
- Monitor daily health status of all installed DWLR systems and ensure maximum data transmission availability.
- Conduct periodic field visits to critical sites and provide on-site technical guidance.
- Coordinate installation, commissioning, testing, and acceptance of new DWLR systems.
Technical Support & Troubleshooting
- Act as the primary technical support resource for Site Engineers.
- Diagnose and resolve complex hardware, software, communication, sensor, telemetry, power supply, and server-related issues.
- Provide technical solutions related to GSM/GPRS/4G communication, data loggers, sensors, telemetry systems, battery management, and remote monitoring.
- Analyze recurring failures and implement permanent corrective actions.
- Prepare technical reports, root cause analysis (RCA), and corrective/preventive action reports.
Department & Client Coordination
- Liaise with Government Departments and client representatives for project execution and operational issues.
- Resolve customer queries related to DWLR data transmission, server connectivity, and project performance.
- Attend technical review meetings and project progress meetings with departmental officials.
- Build and maintain strong professional relationships with clients to ensure smooth project execution and future business opportunities.
- Represent the organization during inspections, audits, demonstrations, and technical presentations.
Contract Management & Documentation
- Thoroughly understand project contracts, tender specifications, and technical requirements.
- Ensure all project activities comply with contractual obligations.
- Prepare technical notes, compliance reports, work completion reports, commissioning reports and other documentation as required by clients.
- Maintain complete documentation for all assigned projects.
Billing & Commercial Coordination
- Prepare invoices strictly as per contract terms, milestones, and payment conditions.
- Coordinate submission of invoices along with all supporting documents.
- Follow up with client departments for certification and timely release of payments.
- Monitor outstanding invoices and coordinate with internal accounts and client officials for payment realization.
- Ensure all billing documentation is accurate and complete to avoid payment delays.
Team Leadership
- Guide, mentor, and monitor Site Engineers and Service Engineers.
- Allocate work, review field reports, and monitor engineer productivity.
- Ensure timely submission of maintenance reports, photographs, and visit reports.
- Conduct technical training sessions for field engineers whenever required.