Assistant Manager, Enterprise Applications

JOB DESCRIPTION

1. Technical Proficiency

· Lead and support ERP system implementation, configuration, and enhancements.

· Manage day-to-day ERP system support, including incident resolution, change requests, and system

optimization.

· Ensure integration between ERP, HMS, FMS, TMS, WMS and other enterprise systems.

· Monitor system performance, data integrity, and security

2. Project Management

· Assist in ERP implementation projects, including rollout, migration, and upgrades.

· Gather business requirements and translate them into system solutions.

· Support user acceptance testing (UAT), deployment, and post-go-live support.

· Track timelines, risks, and deliverables.

3. Analytics & Reporting

· Develop and maintain dashboards, reports, and data models to support business operations.

· Work with stakeholders to define KPIs and reporting requirements.

· Support data-driven decision-making using analytics tools (e.g., Power BI or equivalent).

· Ensure data accuracy, consistency, and governance across systems.

4. Application Development

· Design and develop business applications, enhancements, and automation solutions.

· Support system integration and API connectivity across enterprise platforms.

· Implement workflow automation and process digitization initiatives.

· Maintain proper documentation for developed applications and solutions.

5. Operational Support & Troubleshooting

· Provide ERP and application support for system incidents and user issues.

· Perform root cause analysis and recommend corrective actions.

· Ensure minimal disruption to business operations and timely resolution.

6. Business Continuity & Disaster Recovery

· Support backup, recovery, and disaster recovery procedures for ERP and enterprise applications.

· Participate in testing and documentation updates.

7. Team Leadership & Collaboration

· Guide and support team members and application support executives.

· Share knowledge, best practices, and technical documentation.

· Work closely with cross-functional IT teams and business units.

8. Communication Skills

· Collaborate with business users, vendors, and IT teams on system requirements and improvements.

· Prepare reports, dashboards, and project updates.

9. Strategic Thinking

· Support alignment of ERP, analytics, and applications with the company’s digital transformation roadmap.

· Identify opportunities for automation and process improvement.

10. Problem Solving and Decision-Making

· Analyze system issues and recommend practical solutions.

· Escalate risks and issues with proper analysis and recommendations.

11. Vendor Management

· Coordinate with ERP vendors, developers, and service providers on support and enhancements.

· Monitor vendor performance and SLA compliance.

12. Budgeting and Cost Management

· Assist in managing costs related to ERP systems, analytics tools, and application development.

· Support cost optimization initiatives.

13. Change Management

· Support ERP rollouts, enhancements, and system changes.

· Assist in user training, SOP preparation, and documentation.

14. Regulatory Compliance

· Ensure compliance with IT governance, cybersecurity policies, and standards.

· Support audits and risk assessments.

15. Continuous Learning

· Stay updated on ERP technologies, analytics tools, and application development trends.

· Participate in training and certifications.

JOB REQUIREMENTS

• Bachelor’s Degree / Diploma in Computer Science, Information Technology, Software Engineering, or a related field.

• Certifications in ERP systems, Data Analytics, ITIL, or Project Management are an added advantage.

• Minimum 5-7 years of experience in ERP system implementation, application support, or enterprise application management.

• Experience leading or supporting ERP projects (Finance, Supply Chain, Operations modules).

• Hands-on experience in analytics/reporting tools (e.g., Power BI, SQL) and application development or low-code platforms is preferred.

• Strong knowledge of ERP systems implementation & support.

• Experience in data analytics, reporting, and dashboard development.

• Knowledge of application development, automation, and system integration (APIs).

• Good understanding of business processes and workflow automation.

• Strong troubleshooting and problem-resolution skills.

• Project coordination and vendor management experience.

• Good communication and stakeholder engagement skills.

• Awareness of IT security, governance, and compliance best practices.

• Candidates must be willing to be based at Taman Intan, Klang