Assistant Manager
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- Should be well versed in Voice metrics like ASA, TSF, Call AHT, Call Flow
- Must be experienced about call flow aspects – Opening Spiel, Greeting, Acknowledgement, Empathy, Communication, Comprehension, Closing spiel and Hold Procedure, is common across Contact Centre businesses
Business support provides central point of contact for guidance/ issues related to various processes and systems functions. The role involves a significant amount of interaction with both internal team members and external clients, necessitating strong communication skills and a collaborative spirit.
Excellent communication, interpersonal, customer service skills. 2 - 5 Years