Assistant Manager - Food & Beverage at Camp Creek Resort

Job Summary

The role of Assistant Food & Beverage manager is responsible for supervising, training, and ensuring that associates are providing a 4 star 4 diamond level of service to guests on a consistent basis. Additionally, the Assistant Food & Beverage manager is expected to ensure that all food & beverage operations are completed to company standards while assisting the Food & Beverage manager.

Primary Responsibilities & Essential Functions

• Always maintain positive guest relations, and resolve complaints promptly, ensuring maximum guest satisfaction
• Anticipate and respond promptly to guest needs while maintaining positive guest relations and resolving complains to ensure maximum satisfaction
• Ensure associates are familiar with all hotel services/features and local attractions/activities, and the restaurant menu to answer guest inquiries accurately
• Educate associates on proper greetings / salutations and suggestive up-selling techniques to increase profit margins.
• Constantly find ways to improve guests’ experience
• Train associates about correct maintenance and use of equipment
• Train and ensure associates maintain a 4 star, 4 diamond standards of service in all components of Food and Beverage
• Conduct pre-shift meetings; review daily buinss informaiton
• Assign work and side duties; communicate additions or changes as needed throughout the shift
• Monitor staff performance, ensuring compliance with departmental procedures; correct deficiencies as necessary
• Ensure that assigned staff has reported to work; document any late or absent employees
• Check servers out at the end of their shift ensuring that all side work is completed
• Foster a cooperative working climate to maximize productivity and morale
• Inspect tables and set up for cleanliness and neatness; rectify deficiencies
• Ensure all materials and equipment are ready for service; address any deficiencies
• Monitor and maintain cleanliness, sanitation and organization of work areas
• Check storage areas for proper supplies, organization, and cleanliness; requisition additional supplies and instruct staff to correct any deficiencies
• Anticipate restaurant needs and order products to support efficient operations while staying within the budget
• Maintain logs, update trace reports, and complete maintenance work orders; contact Engineering for urgent repairs
• Use all equipment correctly and safely
• Control labor costs by adjusting schedules based on business levels to optimize service and minimize cost
• Obtain and secure assigned bank and ensure accuracy of funds
• Process payment of guest checks in POS systems according to accounting requirements and maintain accountability to financial transactions
• Maintain complete knowledge of menu items, liquor brands, beers and non-alcoholic selections, glassware, preparation methods, and garnishes
• Comply with all state liquor regulations, including restrictions on minors, intoxicated persons, and drunk driving
• Maintain knowledge of table and seat numbers, room capacity, hours of operation, menus, price range and dress code
• Communicate updates regarding outlets, associate rallies, and insurance modifications
• Work in conjunction and under the direction of the F & B Manager
• All other duties as assigned