Assistant Manager for our ServiceDesk

Your future team

Our IT department creates the technological environment and support that enable our people to access information efficiently and perform at their best using powerful tools and emerging technologies. To reinforce our Service Desk team, we are looking for a motivated Assistant Manager who will coordinate day-to-day operations, support colleagues, and contribute to continuous service improvement.

The advantages of joining us

• Career growth, your way: benefit from tailored training and clear development paths.
• Innovative work that matters: work with the latest tools and technologies in a dynamic environment.
• Inclusive, flexible culture: join a collaborative team where your ideas and voice are valued.
• Wellness and team spirit: work in a supportive environment with a strong team mindset.
• Build your network: interact with IT and business stakeholders across the firm and the global Deloitte network.

How you’ll contribute to our success

• Review and monitor incidents and service requests, ensuring timely resolution in line with SLAs.
• Lead, coach, and develop the Service Desk team, including onboarding and continuous training.
• Oversee the incident lifecycle, including documentation, knowledge base updates, and quality reviews.
• Support and coordinate activities related to Microsoft laptops, Apple technologies, and Microsoft Azure.
• Draft and maintain processes, procedures, and user guidelines; contribute to ad-hoc IT projects and act as an active speaker during onboarding days.

Your skills

Must have

• Bachelor’s degree in computer science or a related field, with 5–6 years of experience in a similar IT Service Desk / support role.
• Strong communication skills, a service-oriented mindset, and proven ability to work collaboratively in a team.
• High level of resilience, attention to detail, and ability to manage priorities in a fast-paced environment.

Nice to have

• ITIL certification or solid knowledge of ITIL practices.
• Experience with ServiceNow or similar IT service management tools.
• Experience supporting Microsoft laptops, Apple technologies, and Microsoft Azure environments.

Soft skills

• Collaborating: you build strong working relationships and foster a supportive team environment.
• Delivering value: you focus on quality, reliability, and user satisfaction in every interaction.
• Driving agility: you adapt quickly to new tools, processes, and priorities while maintaining effectiveness.

IT skills

• Experience with end-user support in Microsoft environments (Windows, Microsoft 365, Azure).
• Knowledge of Apple devices and their integration in corporate environments.
• Familiarity with IT service management platforms (ideally ServiceNow).

Languages

• Fluency in French and English required; any additional language is considered an asset.

Interested? Please submit your resume in English.

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With more than 2,600 employees and 98 nationalities, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For more than 75 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.

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