Assistant Manager - Fudge Depot

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Summary/Objective

The Assistant Manager supports the daily operation of a high-volume ice cream parlor during the summer tourist season. This summer-seasonal position helps lead employees, deliver excellent guest service, maintain product quality and sanitation, maximize revenue, and control labor costs. The Assistant Manager makes sound decisions in a fast-paced environment and may be required to make and prepare fudge.

Duties/Responsibilities

• Support daily opening, operating, and closing procedures for the ice cream parlor during the high-volume summer tourist season.
• Provide excellent customer service and promptly resolve guest questions or concerns.
• Order, receive, organize, and monitor ice cream, fudge ingredients, supplies, and other inventory.
• Prepare and serve ice cream products and, as needed, make and prepare fudge according to established recipes and quality standards.
• Ensure the ice cream parlor, production and service areas, equipment, and outside seating area remain neat, clean, sanitized, and guest-ready.
• Promote products, events, and services by providing guests with accurate and enthusiastic information.
• Maximize revenue through attentive service, product knowledge, suggestive selling, and efficient operations.
• Monitor staffing and workflow to control labor costs while maintaining service and sanitation standards.
• Maintain positive working relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.

Supervisory Responsibilities

• Train, coach, and provide day-to-day direction to seasonal employees.
• Prepare and adjust staff schedules to meet projected guest volume and operational needs.
• Assign work, monitor performance, provide timely feedback, and escalate significant concerns to the Manager when necessary.
• Communicate product, inventory, staffing, and operational needs clearly to employees and management.
• Help maintain appropriate staffing levels and productive deployment of employees to achieve service goals and control labor costs.