Assistant Manager, Group Community Care

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit

PURPOSE

- At FWD, we aspire to create a better and more sustainable future. Our Community Care programmes focus on engaging our communities and raising financial and health literacy, educating the next generation for a brighter future and empowering people to live fulfilled lives.

KEY ACCOUNTABILITIES

- Manage signature Group Community Care programmes that effectively address social needs and are scalable and sustainable.

- Develop and execute internal and external communications, storytelling, promotional materials, campaigns, and creative content to drive engagement with Community Care initiatives

- Responsible for performance measurement and reporting of Community Care targets

- Work with Community Care Leads across all FWD markets to enhance knowledge sharing and guide meaningful local Community Care initiatives

- Consolidate data and collect local market insights to measure effectiveness of programmes

- Drive volunteerism activities to deepen employee engagement and shared sense of responsibility towards the community

- Maintain and enhance the volunteer platform to encourage more employee engagement and volunteering opportunities

QUALIFICATIONS / EXPERIENCE

- University degree or above

- Fluency in written and spoken English.

- Over 5-year working experience, preferably spanning corporate social responsibility, corporate communications, employee engagement or related fields, with knowledge of the business and social sectors in FWD markets

- Proven ability on strategic planning, implementation, and project management skills

- Strong interpersonal skills that enable effective management with internal and external stakeholders

- Understanding of ESG reporting and data and project management preferred

- Strong communications background with the ability to develop and manage communications internally and externally across multiple channels, including employee communications, media, social media and digital platforms

KNOWLEDGE & TECHNICAL SKILLS

- Experience in Asia regional Community Care programme management and implementation

- Excellent organisational skills and the ability to manage and coordinate multiple cross-country projects with different partners concurrently

- Experience in ESG reporting and data management preferred

- Strong writing, editing and storytelling skills, with the ability to create clear and engaging communications for diverse audiences.

- Experience developing communication plans, campaign content and stakeholder engagement materials for regional or cross-market initiatives