Assistant Manager, GT-TBS, GCDB App Delivery Digital, Production Support Primary - Clicks/Octo MY (L2 Application Support)

Job Purpose *
L2 Production Support Engineer is responsible for the 2nd level support on the day-to-day maintenance of application system. Their task includes problem analysis, troubleshooting application issues and issues resolution or escalation to the next level (L3 Support team).

Key Responsibilities *
• Problem analysis and resolution.
• Perform system performance and stability monitoring
• Provide support and coordination of planned activities based on assigned shifts. Subjected to change as and when assigned by supervisor.
• Support the system maintenance (including deployment related activities) for Production and DR environment as assigned by the supervisor.
• Collection and analysis of system statistics
• On-call standby support 24x7.
• Complete other task to be assigned by supervisor
• Own the reported issue and work towards issue resolution.
Job Specification *
• Knowledge of best practices and IT operations in an always-up, always-available service
• Strong critical thinker with problem solving aptitude.
• General banking knowledge or Banking knowledge related to online banking
• Represent production support for the suite of apps in the domain in Agile stand-ups, planning sessions and deployment activities.
• Drive improvements to processes and design enhancements to automation to continuously improve the production environment.
• Identify reoccurring issues and work with IT & Business partners to remediate using the problem management process.
Qualifications
(Basic Degree/Diploma etc)
• Bachelor’s Degree or equivalent experience required
Professional Qualification and/or Regulatory, Licensing requirements NA