Assistant Manager

About the role

Hoteles servigroup is looking for someone like you. Join our team as a passionate Assistant Manager to help us take our guests' experience to the next level. If you have experience in the hotel sector and love working in a positive environment, we want to meet you!

What you'll do

Lead with energy: Support the manager in the daily management of the hotel, ensuring that every corner of the hotel shines with the Hoteles servigroup standard.

Make every guest feel special: Supervise daily operations and ensure that all guests enjoy an unforgettable experience.

Motivate and guide the team: Inspire and lead the staff, providing training and creating a positive and productive work environment.

Optimize performance: Review and analyze reports to continuously improve the hotel's processes and profitability.

Drive quality: Implement, maintain, and improve the hotel's quality system, ensuring that all processes and services are aligned with the standards required by the chain.

Be resourceful: Handle complaints and discrepancies efficiently, ensuring that every experience is as pleasant as possible.

Collaboration: Work alongside the manager on innovative strategies to drive new ideas that make a difference.

What we're looking for

Education: University degree in Hotel Management, Business Administration, or related fields.

Experience: Minimum 3 years in 4 or 5-star hotels, with a proactive and positive attitude.

Skills: Excellent leadership abilities, effective communication, problem-solving, and empathy.

Languages: Advanced proficiency in English; knowledge of other languages will be valued.

Availability: Schedule flexibility and willingness to work various shifts, including weekends and holidays, will be valued.