Assistant manager - HR Operations

• Manage end-to-end onboarding, induction, background verification, and adverse action processes.
• Lead the HR Operations team, including work allocation, performance monitoring, coaching, quality checks, and escalations.
• Manage employee lifecycle activities including employee changes, transfers, documentation, and offboarding.
• Ensure compliance with applicable US federal/state, Canadian provincial, and Mexican employment regulations.
• Monitor regulatory changes and coordinate required policy, process, and documentation updates.
• Review and maintain HR policies, SOPs, process guidelines, and employee communications.
• Prepare and analyze HR reports, dashboards, SLA/TAT metrics, operational trends, and compliance reports.
• Maintain accurate employee records and ensure audit-ready HR documentation.
• Partner with HRBPs, Talent Acquisition, Payroll, Legal, Compliance, Finance, IT, and business leaders on HR operational matters.
• Manage employee and manager queries, escalations, and complex operational cases, ensuring timely resolution.
• Support HR audits, compliance reviews, investigations, and regulatory documentation requirements.
• Identify process gaps and drive standardization, automation, and continuous improvement across HR Operations.
• Provide operational insights and recommendations to HR leadership based on data, trends, and recurring issues.
• Support implementation of new HR initiatives, systems, processes, and organizational changes.
• Ensure consistent HR delivery, confidentiality, data accuracy, and adherence to defined SLAs and internal controls.
• Familiarity with US federal and state tax forms, payroll-related documentation, and employee tax requirements.

• Manage and support employment eligibility and work authorization processes, including I-9 and related documentation.

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