Assistant Manager, Human Resources

Operational

· Assists in ensuring all recruitment and employee engagement activities are conducted in line with Hyatt International's standards and policies.

· Conducts interviews and coordinates recruitment activities in liaison with the respective Heads of Department.

· Manages job postings, candidate sourcing, screening, interview scheduling, and offer coordination.

· Coordinates onboarding activities and ensures a seamless joining experience for new employees.

· Assists with Business Plans, Manning Guide.

· Conducts and coordinates employee engagement initiatives, recognition programs, and welfare activities.

· Counsels employees on career prospects, personal issues, job-related issues, grievance, discipline, etc.

· Responsible for all leave administration.

· Assists the Training Manager with Orientation training and employee integration activities.

People

· Ensures that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.

· Oversees the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.

· Develops and maintains talent pipelines to support current and future hiring requirements.

· Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety, engagement, and development.

· Supports the implementation of The People Philosophy in every department in the hotel.

· Conducts Exit Interviews for all resigned employees and provides feedback to the Director of Human Resources.

· Drives employee engagement initiatives to improve motivation, retention, and workplace culture.

· Assists in organizing employee events, celebrations, recognition programs, and well-being activities.

· Conducts annual Performance Development Discussions with the Human Resources Officer, supporting their professional development goals.

· Develops the skills and effectiveness of all Human Resources employees through appropriate training, coaching, and mentoring.

· Ensures that employees follow all hotel, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.

· Analyzes and communicates the results of the Employee Engagement Survey and supports the implementation of action plans.

Customer Service

· Supports the hotel’s focus on service excellence by training and assisting others to train employees to provide exceptional service to the hotel’s external customers (guests).

· Provides the appropriate level of professional, courteous, and caring service to employees (internal customers) and visitors to the division.

· Promotes a positive employee experience across all stages of the employee lifecycle.

Financial

· Helps maintain efficient staffing levels.

· Monitors recruitment metrics, including time-to-fill, cost-per-hire, and hiring effectiveness.

· Be conversant with productivity ratios and other key performance indicators and produce monthly turnover, employee sick leave, vacation, and recruitment reports.

· Assists in researching competitive compensation, benefits, and incentive packages.

· Assists in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved.

Marketing

· Assists the Director of Human Resources with the compilation and implementation of all employee communications.

· Supports employer branding initiatives to enhance the organization's reputation as an employer of choice.

· Ensures that all in-house rules and regulations are communicated to employees and implemented.

· Monitors and prepares the Human Resources Calendar.

· Assists in planning and promoting employee engagement campaigns and internal communication initiatives.

Other Duties

· Is knowledgeable in statutory legislation in employee and industrial relations.

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene, health, and safety.

· Ensures high standards of personal presentation and grooming.

· Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners, recruitment agencies, educational institutions, and universities.

· Responds to changes in the Human Resources function as dictated by the industry, company, and hotel.

· Attends training sessions and meetings as and when required.

· Carries out any other reasonable duties and responsibilities as assigned.