Assistant Manager - Information Technology

<p class="MsoNormal" style="line-height:normal;"><b><span lang="en-us" style="font-size:10pt;font-family:sans-serif;" xml:lang="en-us"><span style="font-family:DarwinSans;font-size:14px;">Key Deliverables </span><i><span style="font-family:DarwinSans;font-size:14px;">(Essential functions & Responsibilities of the Job)</span></i><span style="font-family:DarwinSans;font-size:14px;">:</span></span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="line-height:normal;"><b><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Vendor & Service Management</span></span></b></p><p><b></b></p><b></b><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Manage relationships with IT vendors, OEMs, service providers, and system integrators.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Monitor vendor performance and ensure adherence to SLAs and contractual commitments.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Conduct periodic vendor reviews and drive continuous service improvements.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Coordinate renewals, upgrades, support escalations, and contract negotiations.</span></span><p></p></li></ul><p class="MsoNormal" style="line-height:normal;"><b><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Procurement & Commercial Operations</span></span></b></p><p><b></b></p><b></b><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Manage end-to-end IT procurement processes including RFPs, RFQs, Purchase Requisitions (PRs), and Purchase Orders (POs).</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Coordinate vendor evaluations, commercial comparisons, and approval workflows.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Ensure compliance with procurement policies and budget approvals.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Track order fulfilment and delivery commitments.</span></span><p></p></li></ul><p class="MsoNormal" style="line-height:normal;"><b><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Budgeting & Finance Coordination</span></span></b></p><p><b></b></p><b></b><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Monitor IT CAPEX and OPEX budgets.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Track expenditure against approved budgets and provide periodic reports.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Coordinate invoice processing, payment follow-ups, and vendor reconciliations with finance teams.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Support annual budgeting, forecasting, and financial planning activities.</span></span><p></p></li></ul><p class="MsoNormal" style="line-height:normal;"><b><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Contract & License Management</span></span></b></p><p><b></b></p><b></b><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Maintain IT contracts, AMCs, subscriptions, SaaS agreements, and software licenses.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Track contract renewal schedules and ensure timely renewals.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Support commercial negotiations and compliance management.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Maintain accurate documentation for audits and governance reviews.</span></span><p></p></li></ul><p class="MsoNormal" style="line-height:normal;"><b><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Corporate Office IT Support</span></span></b></p><p><b></b></p><b></b><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Ensure smooth operation of IT infrastructure and end-user services at the corporate office.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Coordinate support for laptops, desktops, printers, meeting room systems, and collaboration tools.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Manage user escalations and ensure timely issue resolution.</span></span><p></p></li></ul><p class="MsoNormal" style="line-height:normal;"><b><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Microsoft 365 Administration</span></span></b></p><p><b></b></p><b></b><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Coordinate administration of Microsoft 365 services, including, Outlook, Teams, OneDrive, SharePoint, and related applications.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Manage user provisioning, access management, mailbox administration, and license allocation.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Coordinate with Microsoft partners and support teams for issue resolution and service enhancement.</span></span><p></p></li></ul><p class="MsoNormal" style="line-height:normal;"><b><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Network & Infrastructure Coordination</span></span></b></p><p><b></b></p><b></b><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Support management of LAN, WAN, Wi-Fi, VPN, internet connectivity, and network service providers.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Coordinate infrastructure upgrades and implementation activities across office and remote locations.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Ensure network documentation and configuration records are maintained.</span></span><p></p></li></ul><p class="MsoNormal" style="line-height:normal;"><b><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Information Security & Compliance</span></span></b></p><p><b></b></p><b></b><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Support implementation of cybersecurity controls, policies, and best practices.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Coordinate vulnerability remediation, security assessments, and compliance activities.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Assist in audit preparedness and security governance initiatives.</span></span><p></p></li></ul><p class="MsoNormal" style="line-height:normal;"><b><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Stakeholder Management</span></span></b></p><p><b></b></p><b></b><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Collaborate with Finance, HR, Facilities, Operations, Retail, and external service providers.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Provide status updates, MIS reports, and dashboards to management.</span></span><p></p></li><li class="MsoNormal" style="line-height:normal;"><span style="font-size:10pt;font-family:sans-serif;"><span style="font-family:DarwinSans;font-size:14px;">Ensure effective communication and alignment across all stakeholders.</span></span></li></ul>