ASSISTANT MANAGER – INFORMATION TECHNOLOGY
Description
Lotteries Corporation Sdn Bhd (LCSB), Sabah
We are seeking a competent and experienced IT professional to join our team as Assistant Manager – Information Technology. The successful candidate will oversee the Company's IT operations, infrastructure and systems, ensuring the effective delivery, security and reliability of IT services to support business operations.
Key Responsibilities
Manage and oversee the day-to-day operations and administration of the IT Department to ensure efficient and effective delivery of IT services.
Liaise with Telekom Account Managers, engineers and third-party service providers or contractors to coordinate and resolve IT and telecommunications-related matters.
Identify, recommend and implement appropriate IT solutions to enhance operational efficiency, improve business processes and support sales operations.
Oversee the operation, troubleshooting, maintenance and monitoring of IT, telecommunications and gaming equipment and related systems, including PABX systems, Telekom lines and network connectivity, at the LCSB office, Draw Hall and external agent outlets.
Monitor and ensure the proper functioning, maintenance and reliability of all draw-related equipment and systems within the Draw Hall.
Plan, allocate and supervise daily work assignments of the IT Department to ensure timely completion of tasks and effective service delivery.
Prepare IT operational reports, project updates and recommendations for submission to the Board and Management.
Evaluate IT projects and recommend the most appropriate implementation approach, whether through in-house resources or external contractors.
Conduct research and obtain quotations and cost estimates for IT equipment procurement, replacement, maintenance and repair.
Develop and implement short-term and long-term IT strategies, goals, objectives, policies, procedures and internal controls, while monitoring their effectiveness and ensuring proper IT governance.
Prepare and manage the annual IT Department budget, including periodic reviews of expenditure, cost management and productivity analysis.
Oversee IT security, system reliability and compliance with the Company's IT policies and operational standards.
Conduct annual performance appraisals of IT Department staff, identify training and development needs, and provide guidance to enhance team performance.
Requirements & Qualifications
Bachelor's Degree in Information Technology, Computer Science, Computer Engineering or a related discipline.
Minimum 5 years of relevant IT working experience, preferably with supervisory or managerial experience.
Strong technical knowledge of IT infrastructure, networking, telecommunications, hardware, software and system administration.
Experience in troubleshooting and maintaining gaming equipment, transaction systems, PABX and network infrastructure will be an added advantage.
Good knowledge of IT project management, vendor management, budgeting and cost control.
Strong leadership, problem-solving, analytical and communication skills.
Ability to work independently, lead a team and manage multiple operational priorities.