Assistant Manager Information Technology
Salary: RM 6,500 – RM 7,000 per month
Job Responsibilities;
1. Assets and System Management - Information Technology (IT), Toll Collection System (TCS), Traffic Control Surveillance System (TCSS)
Manage the Toll Collection System (TCS) and the Traffic Control & Surveillance System (TCSS), including CCTV, VMS, Emergency Telephones, AVDS, RFID, and all related equipment along the E22 Highway in compliance with Malaysian Highway Authority (MHA) requirements.
Plan, implement, and evaluate IT, TCS, and TCSS strategies to ensure optimal performance and reliability.
Monitor the lifecycle of IT assets, ensuring regular upgrades and compliance with operational standards.
Advise and recommend innovative solutions, including AI-driven initiatives and emerging technologies across all departments, exploring new approaches to enhance system performance, optimize operational costs, and develop innovative strategies to generate revenue opportunities.
Oversee daily operations, monitoring, and maintenance of Toll Collection System (TCS) and Traffic Control & Surveillance System (TCSS) to ensure high availability, reliability, and traffic monitoring.
Coordinate with vendors, System Integrators (SI), and internal teams to resolve system issues, implement upgrades, and ensure compliance with regulatory and concession requirements.
Ensure seamless integration between TCS, TCSS, and IT infrastructure to support uninterrupted tolling operations.
Establish preventive maintenance schedules, monitor system performance, and prepare downtime/incident reports with corrective actions.
Conduct system audits and verifications to safeguard toll data integrity, financial accuracy, and operational efficiency.
Develop subordinates through coaching and mentoring with user training, SOP, and technical support to toll operations and traffic monitoring staff for smooth system utilization.
Oversee disaster recovery (DRP), backup solutions, and failover systems.
2. Maintenance Management
Develop and implement maintenance schedules for IT, TCS, and TCSS to ensure optimal performance.
Coordinate troubleshooting and ensure timely resolution of technical issues.
Liaise with external vendors for system repairs and upgrades.
3. Contract Management
Administer and oversee IT, TCS, and TCSS-related procurement and contracts to ensure compliance with policies.
Evaluate vendor proposals, negotiate terms and monitor contract performance.
Ensure timely renewal and compliance with contractual obligations.
4. Budgetary Management
Manage the annual IT, TCS, and TCSS budget, ensuring cost-effective utilization of resources.
Monitor and control expenditures to align with organizational financial goals.
Prepare budget proposals for system upgrades, projects and other IT, TCS and TCSS initiatives.
5. Liaison
Act as the primary point of contact regarding IT operations.
Collaborate with other departments to identify and fulfill IT needs.
Coordinate with regulatory authorities and ensure compliance with Malaysian Highway Authority (MHA) applicable standards.
6. Standard Operating Procedures (SOP) & Policies
Implement and maintain cybersecurity measures to protect company and traffic data with National Cyber Security Agency (NACSA) and National Critical Information Infrastructures (NCII) applicable standards.
Develop and maintain IT, TCS, TCSS policies, procedures and best practices.
Conduct regular reviews and updates of IT, TCS and TCSS-related policies.
7. Generation Reports
Prepare and formalize comprehensive reports on IT, TCS and TCSS system performance, maintenance and project progress (if required).
Prepare and present reports to Head of Department (HODs) as required.
Job Requirements;
Minimum Qualification: Recognised Bachelor's Degree in Information Technology or Computer Science or equivalent with appropriate discipline.
Minimum Years of Experience: Minimum five (5) years of relevant experience in handling IT infrastructure or ICT within a similar industry.
Certification / Licences: Professional certifications in IT.
Special Skills;
Strong knowledge of IT infrastructure, TCS and TCSS.
Proficiency in hardware and software management of IT infrastructure, Toll Collection System (TCS), Traffic Control & Surveillance System (TCSS).
Familiarity with procurement and contract management.
Strong leadership and team management abilities.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Competency;
Problem solving and decision making; analyze problems, create effective solutions, and exercise good judgement.
Excellent communication skills.
Resourcefulness.