Assistant Manager - Inventory Support Center

ROLE OVERVIEW

The Warehouse Assistant Manager supports the Warehouse Manager in executing operational strategy with a focus on inventory accuracy, quality control, customization hub operations, and on-time delivery. This role leads and develops warehouse teams through coaching, performance management, and talent succession planning, while ensuring adherence to safety standards and company initiatives. The Warehouse Assistant Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with the Warehouse Manager and General Managers to coordinate merchandise conversions, shipping timelines, and operational project updates across the network
• Communicate company objectives and team priorities clearly to align cross-functional efforts and ensure seamless execution of all initiatives

People Leadership:

• Recruit, onboard, and develop warehouse teams while fostering a culture of high performance, engagement, and accountability
• Assess internal talent, provide ongoing coaching and performance management, and recommend succession plans to build long-term organizational strength

Fan & Customer Impact (Obsessed with Fans)

• Execute warehouse and customization hub operations with precision to ensure fans receive accurate, high-quality merchandise on time
• Develop and manage work schedules that align staffing to operational demand, supporting consistent fulfillment and an outstanding fan experience
• Apply Fanatics values to daily operational planning, ensuring team actions are grounded in delivering for the fan at every touchpoint
• Support in-venue retail sites and hot markets through travel and on-site operational leadership as assigned

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Quickly adapt operational approaches in a fast-paced, high-growth environment, leading change with clarity and purpose
• Identify key business metrics and develop data-informed plans to close performance gaps and drive measurable results
• Continuously evaluate customization hub and inventory management processes to surface improvement opportunities and implement solutions
• Bring creative problem-solving and strong influencing skills to resolve operational challenges across teams and locations

Ownership & Execution (Determined & Relentless Mindset)

• Drive inventory integrity and accuracy through rigorous quality control practices and consistent adherence to company standards
• Monitor and maintain a safe work environment, ensuring all team members follow safety guidelines and protocols
• Execute the full implementation of company initiatives, translating strategic direction into clear team priorities and daily actions
• Manage operational and financial objectives through disciplined scheduling, resource planning, and performance monitoring

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Minimum two or more years of warehouse management experience, preferably in a retail or fulfillment environment
• Demonstrated experience managing teams of non-exempt employees, including scheduling, coaching, and performance management
• Strong communication and problem-solving skills with the ability to collaborate effectively and influence across teams
• Proven ability to drive operational excellence — including inventory accuracy, quality control, and on-time delivery — in a fast-paced, high-growth environment
• Ability to identify and act on key business metrics to develop and execute plans that drive results
• Highest level of personal and professional integrity and ethics
• Ability to travel as required to in-venue retail sites, hot markets, and other business locations as assigned

Education:

Bachelor's degree or equivalent work experience preferred, not required.

WORK LOCATION

On-site: Your work location will be onsite in Minneapolis, MN.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.