Assistant Manager - IT (Application)
About the role
Responsible for overseeing, maintaining and supporting the organization's Enterprise Resource Planning (ERP) and e-invoicing middleware application.
Key responsibilities
Participate in IT transformation, digitalization, automation and manufacturing technology projects.
Understand users’ business processes, challenges and requirements and translate them into practical IT solutions.
Assist in project planning, implementation, testing, documentation and post-implementation support.
Drive the automation and standardization of repetitive IT processes.
Liaise with external support vendors to troubleshoot and resolve issues related to ERP and e-invoicing applications.
Assist in the rollout of new ERP projects, ensuring smooth integration and adherence to project timelines.
Collaborate with external vendors to diagnose and resolve complex application-related issues and implement enhancements.
Assist the IT Manager in managing and overseeing daily IT operations.
Provide end-user support for ERP and e-invoicing applications, resolving issues as they arise.
Handle the creation and modification of reports requested by end users.
What we're looking for
Bachelor’s Degree, Postgraduate Diploma or Professional Degree in Computer Science, Information Technology or an equivalent field.
At least 5–8 years of hands-on experience in deploying, managing and supporting ERP application modules (e.g., Finance, Distribution, Manufacturing, etc.).
Experience with ERP and e-invoicing applications.
Familiarity with Microsoft Office applications, such as Excel, Word, PowerPoint and Power BI.
Experience working in an end-user environment and providing end-user support.
Highly motivated, innovative, self-disciplined and capable of delivering results under tight schedules.
Ability to manage multiple projects and deliver results in a fast-paced environment.
Willing to learn and able to think outside the box.