Assistant Manager - IT Application Technical Support (Ref# AMITATS261106J)

We are seeking a motivated and customer‑oriented team member to provide daily application operations and user support of our sandbox programme. This role supports user helpdesk, application operations and project coordination, and is required relevant experience in advising API integration and digital identity solutions.

Key Responsibilities:

Helpdesk & User Support

• Provide first‑line helpdesk support via email and phone during office hours.

• Handle user enquiries related to portal access, onboarding, and general technical issues.

• Assist with user registration processing, including basic verification of submitted documents (e.g. Business Registration).

Application Operations

• Perform routine operational checks and basic monitoring of the API Sandbox Developer Portal.

• Assist in incident logging, basic troubleshooting, and follow defined escalation procedures.

• Support content updates on the portal as required.

• Collect system usage statistics and assist in preparing regular reports.

• Report any system abnormalities or potential security issues according to internal procedures.

Project Administrative Support

• Support project coordination and administrative tasks under the sandbox programme, such as tracking actions, documentation and schedules.

• Assist in testing application enhancements and supporting deployment activities with guidance from senior team members.

• Perform any other ad hoc duties as assigned.

Requirements

• Diploma or above in Information Technology, Computer Science, or related field.

• Basic understanding of API platforms, web portals, or application operation

• Familiarity with API testing tools (e.g. Postman) is an advantage

• Awareness of basic cybersecurity and access control concepts

• Strong communication skills with the ability to explain technical issues to non‑technical users.

• Detail‑oriented, well‑organised, and able to manage multiple tasks effectively

• Fluent in spoken and written English and Cantonese

• 2+ years of experience in IT user helpdesk and support, application operations and support.

**The position is on a 12-month temporary contract, renewal depends on performance and operation needs.

We offer a competitive package to the right candidate. Interested party please click " Apply Now" to apply on or before 26 November 2026 in confidence with full resume, stating present and expected salary, and available date and quote the reference.

Applicants who do not hear from us by 15 December 2026 may assume that their applications are unsuccessful.

Further information about the Cyberport is available at http://www.cyberport.hk/

Personal data collected will be treated in the strictest confidence and only be used for recruitment-related purpose.