Assistant Manager (IT)

Job Scope:

oversee and supervisor the day-to-day operations of the EUSS contracted team across all EUC functions, including helpdesk support, device provisioning and asset management, software and patch deployment, and user account and access management.
monitor ticket queues, review resolution quality, and ensure that incidents and service requests are resolved within the stipulated SLAs.
where service standards are not met, the officer will work with the EUSS team to implement corrective actions and escalate issues, as necessary.
will also track the EUSS team's performance against agreed KPIs and prepare regular performance reports for management's review.

Requirements:

Minimum 5 years of relevant experience with End Users' Computing
Project management skills with strong operational awareness
Understanding of public sector environment and processes
A team player with the ability to work independently with strong operational awareness
Have strong follow-through skills and ability to manage multiple deadlines
Ability to hold vendors accountable to their contractual obligations

Contract Period: 1-year
Mondays to Fridays office hours
Location: Pasir Panjang Road

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

See also