Assistant Manager - IT

Job Description

About our client

A regulated financial institution is hiring an IT Officer to join its technology operations team. The role covers front-line technical support, supporting internal IT governance and administration, and helping run the day-to-day IT environment. Candidates at different experience levels will be considered, including strong recent graduates.

Responsibilities

• Keep IT records current by tracking hardware and software assets across their lifecycle and coordinating regular stock-takes
• Prepare and review IT documentation such as SOPs, policies and manuals, and support internal audits and compliance reviews
• Raise and process procurement and payment paperwork for equipment, licences, maintenance agreements and supplier invoices
• Work with external vendors on support issues, renewals and purchasing
• Support the setup, monitoring and upkeep of hardware, software, network and security systems, making sure they align with risk management standards
• Assist with IT projects and one-off tasks as directed, including occasional out-of-hours work
• Resolve day-to-day technical issues for colleagues, escalating where needed, and cover for teammates as required

Requirements

• Degree in IT or a related subject; a diploma-level qualification may be considered with substantial relevant experience
• Solid grounding in IT infrastructure, networking and security fundamentals
• Background in IT support, operations or a broad generalist technology role
• Careful, numerate and well organised, able to juggle several tasks and produce accurate reports
• Strong document-writing skills, especially for procurement, payment and policy material
• Collaborative, proactive and willing to work outside normal hours when needed
• Experience in banking or financial services, procurement or asset management is a plus
• Relevant certifications in security, networking, project management or ITIL are welcome but not essential
• Fluent business English; Japanese would be a distinct advantage