ASSISTANT MANAGER, IT INFRASTRUCTURE ENGINEER

<h4 style="font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-weight:inherit;line-height:1.4;color:rgb(68,68,68);margin-right:0px;margin-bottom:10px;margin-left:0px;font-size:16px;padding:0px;border:0px;vertical-align:baseline;letter-spacing:0.5px;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;font-size:14px;">About You</span></h4><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><span style="font-size:14px;">As a Senior Executive - IT Infrastructure Engineer at iCar, you will play a key role in managing and maintaining our IT infrastructure to support business operations. This role encompasses IT asset management, system/application maintenance, user support, and handling basic network issues. You will also manage on-prem/cloud platforms and enterprise applications, ensuring seamless operations and alignment with organizational needs.</span></p><h4 style="font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-weight:inherit;line-height:1.4;color:rgb(68,68,68);margin-right:0px;margin-bottom:10px;margin-left:0px;font-size:16px;padding:0px;border:0px;vertical-align:baseline;letter-spacing:0.5px;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;font-size:14px;">Your - Day - To - Day</span></h4><ul style="margin-right:0px;margin-bottom:40px;margin-left:20px;padding:0px;border:0px;line-height:inherit;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;font-size:14px;">IT Asset Management:</span><ul style="margin-right:0px;margin-left:20px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;list-style:disc;"><li style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Oversee asset movement and maintain accurate data in the IT Asset Management (ITAM) system.</span></li><li style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Manage laptop onboarding and offboarding processes, ensuring proper tracking and configuration.</span></li><li style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Handle hardware requests, replacements, and inventory control.</span></li></ul></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;font-size:14px;">System and Application Maintenance:</span><ul style="margin-right:0px;margin-left:20px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;list-style:disc;"><li style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Administer user management, license management, and patch management for various systems and applications.</span></li><li style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Maintain and integrate enterprise platforms, including Google Workspace, Jira, CRM, Manage Engine (MDM), and ERP systems.</span></li><li style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Ensure the smooth operation of cloud platforms such as Azure, GCP, and AWS.</span></li></ul></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;font-size:14px;">Network Support:</span><ul style="margin-right:0px;margin-left:20px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;list-style:disc;"><li style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Troubleshoot and resolve basic network issues to maintain connectivity and system reliability.</span></li></ul></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;font-size:14px;">IT Support and Service Management:</span><ul style="margin-right:0px;margin-left:20px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;list-style:disc;"><li style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Handle BAU (Business as Usual) IT support tickets, including incident resolution and service requests.</span></li><li style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Provide timely support to end-users, ensuring minimal disruptions to daily operations.</span></li></ul></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;font-size:14px;">Operational Excellence:</span><ul style="margin-right:0px;margin-left:20px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;list-style:disc;"><li style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Ensure data accuracy and compliance across all IT systems.</span></li><li style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Monitor system performance and implement improvements to enhance efficiency and reliability.</span></li></ul></li></ul><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;"><br /></span></p><p style="margin-bottom:20px;padding:0px;border:0px;line-height:1.7;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><span style="font-weight:600;margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;font-size:14px;">Your-Know-How</span></p><ul style="margin-right:0px;margin-bottom:40px;margin-left:20px;padding:0px;border:0px;line-height:inherit;font-family:Roboto, 'HelveticaNeue-Light', 'Helvetica Neue Light', 'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:16px;vertical-align:baseline;color:rgb(68,68,68);letter-spacing:0.5px;"><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Bachelor’s degree in Information Technology, Computer Science, or a related field.</span></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Minimum of 3 years of experience in IT infrastructure management.</span></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Proficient in managing cloud platforms (Azure, GCP, AWS) and enterprise applications (Google Workspace, Jira, CRM, ERP).</span></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Strong understanding of IT asset management and service management processes.</span></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Basic knowledge of network troubleshooting and support.</span></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment.</span></li><li style="margin:0px 0px 10px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;line-height:1.7;font-family:inherit;vertical-align:baseline;"><span style="font-size:14px;">Strong interpersonal and communication skills to work effectively across teams and with stakeholders.</span></li></ul>